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Administration Team Leader

4 months ago

Buckinghamshire, United Kingdom University College London Hospitals NHS Foundation Trust Full time

Job summary

Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.

The Administration Team Leader role is based in Chalfont, St Peter, Buckinghamshire and will manage the administration team supporting the Epilepsy Service.

Main duties of the job

The Administration Team Leader will apply expert knowledge of patient pathway and administrative procedures to provide supervision and leadership in the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

National Hospital for Neurology and Neurosurgery

Royal National ENT and Eastman Dental Hospitals

University College Hospital Grafton Way Building

Royal London Hospital for Integrated Medicine

University College Hospital Macmillan Cancer Centre

The Hospital for Tropical Diseases

University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running : University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge and Qualifications

Essential

Expert knowledge of the full range of administrative procedures, acquired through degree or equivalent training and previous experience of working in an administrative environment Knowledge and experience of information systems used for the storage and retrieval of sensitive personal information Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Ac

Experience

Essential

Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise (acquired through experience and/or training to Vocational level 4 or equivalent). Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery. Experience of supervising a team of staff, OR Experience of project management and change methodology

Desirable

Previous NHS experience, or experience of working in a healthcare setting.

Skills and Abilities

Essential

Able to analyse and interrogate data and performance information, using experience and judgement to make recommendations on actions Ability to make decisions in a constantly changing environment ( clinic setting) using judgement to deal with queries or escalate where necessary. Advanced keyboard skills, and competent use of IT. Able to deal with sensitive information with tact, diplomacy and understanding.

Communication

Essential

Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding ( language difficulties, anxious or distressed patients or relatives).

Personal and People Development

Essential

Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others. Able to induct new staff into the department, providing training to new colleagues. Able to supervise a team of colleagues, providing day to day management and support, including delegating tasks and work allocation.

Specific Requirements

Essential

Flexible approach to shift patterns and location, including flexibility regarding working hours ( early mornings, evenings and weekends). Some roles require additional levels of checks as a part of the employment process roles which come into contact with children, vulnerable adults or their families.