Technical Support Specialist

5 months ago

Sheffield, United Kingdom Mindbody Full time

We're revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70, fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together 

Who we are

We’re a passionate team, laser-focused on delivering phenomenal customer experiences at every turn. We’re dedicated to building customer loyalty through valuable tech and work hard to foster an innovative and collaborative environment balanced with personal and professional growth. We believe that happy team members create happy customers.

About the right team member

The Technical Support Specialist I provides the first level of contact support to MINDBODY customers by utilising multiple methods of contact, primarily over the phone. This position works in a high-volume contact centre environment and is responsible for answering calls and emails to appropriately resolve customer inquiries. The Technical Support Specialist handles customer inquiries by gathering information, primarily over the phone, by questioning through curiosity to identify the nature of the problem and troubleshoot foundational technical product-related issues.

About the role

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums. Follow up and resolve customer callbacks and open cases for product support. Resolve customer issues, questions and problems related to services or products by gathering information by questioning through curiosity and identifying the best resolution or appropriate next steps. Troubleshoot basic product-related issues and update account information as necessary. Appropriately escalate complex issues to higher-level support tiers and/or management. Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies. Take the appropriate level of inbound contacts and provide a high-level of engagement with the customers to assist them with a resolution to their product related issue(s).  Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases. Provide education to customers on product features or additional services to meet their needs. Document customer interactions and call related notes under the customer’s profile and in applicable systems. Acquire the Level 1 Technical Support Certification.  All other duties as assigned.

Please note you will be required to work from the Sheffield office Monday - Friday, the hours are 2:30pm-11pm.

Skills & experience

One year of related customer service or call center experience • Ability to handle a high volume of support related inquires with the ability to deliver professional customer service through both verbal and written communication  Ability to present information in a clear and understandable manner and respond to customer questions in one-on-one and/or group settings  Ability to actively listen and allow others to speak without unnecessarily interrupting; and provide support by questioning through curiosity to gain a full understanding of customer needs  Familiar with internet browsers and settings, multiple phone lines and basic email functionality Ability to quickly learn technical products and functions with an interest in understanding software solutions  Ability to have a customer-service focused mindset and act with the customer’s needs in mind Ability to quickly develop a rapport and relate to diverse populations; and can diffuse high-tension situations comfortably Ability to interact with colleagues and customers in a tactful and professional manner  Ability to multi-task and use time effectively and efficiently; and concentrate efforts on the more important priorities with frequent interruptions or distractions RTW in the UK

  • Technical Support Specialist

    1 month ago

    Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Full time

    Technical Support RoleAre you a skilled Service Engineer from an Audio / Visual background looking to transition into a technical support position? We have an exciting opportunity for a Technical Support Specialist to join our team at Rise Technical Recruitment.This role offers a chance to work with a market-leading company that provides ongoing specialist...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Technical Support SpecialistJob Summary:Are you a skilled Service Engineer from an Audio / Visual background looking to transition into a technical support role? We have an exciting opportunity for a Technical Support Specialist to join our team at Rise Technical Recruitment Limited.Key Responsibilities:• Provide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Technical Support Specialist - Audio VisualRise Technical Recruitment Limited is seeking a skilled Technical Support Specialist to join their team in Sheffield. As a Technical Support Specialist, you will provide technical support to customers, working in an office-based environment.The RoleProvide technical support to customersWork in an office-based...

  • Audio Visual Technical Support Specialist

    1 week ago

    Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Rise Technical Recruitment Limited is seeking a skilled Technical Support Engineer to join our team. As a specialist in Audio / Visual technology, you will be responsible for providing expert technical support and training to clients.As a member of our team, you can expect a competitive salary of £30,000 - £45,000 per annum, along with additional benefits...

  • Technical Support Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom CV Library Full time

    Technical Support SpecialistThis role is ideal for a Support Engineer looking to transition into a new industry. Our client, a leading company in the market, offers comprehensive training to become a technical expert. The successful candidate will work on a range of projects providing technical solutions to customers. Key responsibilities include providing...

  • Technical Support Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom nGeneration Full time

    Job Title: Technical Support SpecialistJob Summary:nGeneration is seeking an experienced Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry.Key Responsibilities:Conduct site visits to troubleshoot and resolve technical...

  • Technical Support Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom Adecco UK Limited Full time

    Technical Support SpecialistAre you a technical expert with a passion for providing support solutions?Adecco UK Limited, a leading recruitment agency, is seeking a Technical Support Specialist to join their team in a dynamic role that requires strong technical knowledge and excellent communication skills.Key Responsibilities:- Provide technical support and...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom nGeneration Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled Technical Support Specialist to join our team at nGeneration. The successful candidate will be responsible for providing technical support and maintenance for a range of technical equipment, including EPoS systems, digital menu boards, and Wi-Fi devices.Key...

  • Technical Support Specialist

    4 weeks ago

    Sheffield, United Kingdom Equals One Ltd Full time

    Job Title: Technical Support SpecialistAbout the Role:As a Technical Support Specialist at Equals One Ltd, you will play a critical role in ensuring our clients receive top-tier technical support. You will troubleshoot ERP systems, provide guidance on best practices, and assist with custom development requests, ensuring a seamless client experience.Key...

  • Technical Support Specialist

    5 months ago

    Sheffield, United Kingdom Tes Global Full time

    Join Our Team as a Tech Operations Specialist! Are you a problem-solving wizard with a passion for technology? Do you thrive in a dynamic environment where every day brings new challenges? We're seeking a Tech Operations Specialist to join our team and play a key role in managing technical queries, incidents, and problems across multiple products. **Key...

  • Technical Expert for AV Support Role

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Rise Technical Recruitment Limited Full time

    Company OverviewRise Technical Recruitment Limited is a market leading company with year-on-year growth, renowned for looking after their staff and providing ongoing specialist training.Salary & Benefits£30,000 - £45,000 per annum, plus industry-specific training, progression opportunities, and a company vehicle.The RoleWe are seeking a Service Engineer or...

  • Technical Support Specialist

    4 days ago

    Sheffield, Sheffield, United Kingdom Certara Full time

    About the Role:As a Technical Support Specialist at Certara, you will play a crucial part in our mission to accelerate the development of meaningful medicines. Your role will involve providing top-notch technical support to our staff, ensuring seamless IT operations and an exceptional end-user experience.Key Responsibilities:• Troubleshoot and resolve IT...

  • Technical Support Specialist for Construction Accessories

    5 days ago

    Sheffield, Sheffield, United Kingdom Mitchell Maguire Full time

    Job OverviewMitchell Maguire is a leading recruitment consultancy specializing in construction jobs and technical support positions.Salary and BenefitsThe salary for this Technical Support Specialist role is estimated to be £35,000 - £40,000 per annum, plus a 5% bonus. Additionally, the package includes a car allowance, pension, health cash plan, 3x death...

  • Technical Infrastructure Support Specialist

    1 week ago

    Sheffield, Sheffield, United Kingdom Interface Recruitment UK Full time

    **Job Title:** Technical Infrastructure Support Specialist**Company Overview:** At Interface Recruitment UK, we are committed to delivering exceptional recruitment solutions that meet the evolving needs of our clients and candidates.**Salary:** £35,000 - £45,000 per annum depending on experience**Job Description:As a Technical Infrastructure Support...

  • Technical Specialist

    3 weeks ago

    Sheffield, Sheffield, United Kingdom ASC Connections Ltd Full time

    Job OverviewASC Connections Ltd is seeking a skilled technical specialist to provide service and support for injection moulding machines within the plastics industry.The ideal candidate will have expertise in machine service, repair, and processing support.As a key member of our team, the successful specialist will provide exceptional customer service...

  • Specialist Support Tutor

    6 months ago

    Sheffield, United Kingdom Beacon Support Full time

    **Job description** **Specialist Support Tutor** Beacon Support Ltd. are recruiting Specialist Support Tutors to work with Higher Education students. The position offers flexible hours to work around you, whilst helping to make a difference to students’ educational experiences. **Benefits**: - £30 - £40 per hour, plus a generous holiday entitlement -...

  • Learning Support Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom Randstad Student Support Full time

    At Randstad Student Support, we are seeking an experienced and dedicated individual to fill the role of Learning Support Specialist. The successful candidate will be working with students who have specific learning difficulties (SpLDs) at Universities and/or Colleges in Sheffield.About the Role:We offer a competitive salary of £25,000 per annum for this...

  • Technical Support Specialist

    5 days ago

    Sheffield, Sheffield, United Kingdom ASC Connections Ltd Full time

    Company OverviewASC Connections Ltd is a leading technical specialist and knowledge-based reseller and service provider for innovative OEMs in the plastics industry.SalaryThe successful candidate will receive a basic salary of £42,500 per annum, depending on experience, with additional benefits including an annual Christmas bonus and profit share bonus paid...

  • Desktop Technical Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom TEKsystems Full time

    Job Opportunity: Desktop Support EngineerTEKsystems is seeking a skilled Desktop Support Engineer to join our team in Sheffield. As a 2nd Line Support specialist, you will provide technical assistance to our clients, ensuring the smooth operation of their desktop systems.Key Responsibilities:Remote and on-site L1 and L2 supportLaptop and desktop build and...

  • Technical Operations Support Specialist

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Transaction Network Services Full time

    OverviewTNS is seeking a skilled Technical Operations Support Specialist to join our Sheffield-based Operations team. As a key member of our 24/7/365 shift pattern, you will be responsible for the proactive monitoring of our managed payments services and first-line fault resolution. This role requires excellent communication and problem-solving skills, with...