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Business and Finance Practice Manager

2 months ago

Oxford, United Kingdom St Bartholomew’s Medical Centre Full time

Job summary

This is an excitingopportunity for a practice manager to help lead and develop our newly mergedpractice team of 60 staff who deliver our services, from four practice sites, to30,000 ethnically and economically diverse patients located in Oxford City.

Main duties of the job

The 5 partnersof SBHWMP are looking for a very motivated and skilled Business and Finance PracticeManager to lead and develop the practice to

continue to expand the high-quality patient carewe currently provide,

develop the team to fulfil the potential of all staff,

support our medical and clinical education activities,

expand our already thriving research activities,

prepare the practice for future NHS demands and changes.

You will supportthe partners in the delivery of our vision for the practice to be a leader intransforming the delivery of holistic care to our patients, based on our keyvalues:

Continuity of Care

Building relationships

Honesty

Respect

Support

Learning and education for all

Innovation

Inclusivity

Your keyduties will be to lead the financial planning and workforce planning for the practiceand oversee the smooth day to day running of the practice. In these tasks youwill be supported by a middle management team of operations support, ITsupport, HR support, reception support, administration support and clinical assistancesupport. You will also be supported by a Partner mentor and the partnershipwill encourage your own professional development.

About us

We are a very friendly practice which values mutual support, communication, and learning. We are focused on the wellbeing of our staff and are Investors in People. We hold regular whole team events in work, staff activities out of work, and weekly yoga sessions in person or online. We are a single practice PCN.

Job description

Job responsibilities

St. Bartholomew and Hollow Way Medical Practice

JOB TITLE: Business& Financial Director

SPIRESPCN Manager

RESPONSIBLE AND: Partnership

ACCOUNTABLE TO

HOURS: WholeTime per week

CONTRACT LENGTH: Permanent

FULL DETAILED JOB DESCRIPTION AVAILABLE ON REQUEST.

1. Strategyand Change management

You will LEAD on and have overall responsibility forStrategic and Financial planning whilst:

Keeping abreast of current affairs and identifypotential threats/opportunities.

Developing practice strategy; formulatingobjectives for practice development and implementing them with focus onsustainability and future proofing.

Leading and overseeing significant changemanagement as the practice undergoes intermittent transformations according toprevailing opportunities and threats.

Optimising practice profits.

Assessing and evaluating accommodationrequirements and manage development and expansion plans.

Ensuring safety and quality of the workingenvironment and service delivery.

Preparing and annually updating the PracticeDevelopment Plan, oversee implementation of the aims and objectives.

2. Financialmanagement

You will LEAD to:

Manage practice accounts and budgets in closerelations with the practice accountants.

Submit quarterly financial reports includingforecasts and year-end figures promptly to partners

Submit timely CQRS data

Analyse financial performance and KPIs andensuring these are met.

Develop and implement financial strategic plansto ensure the practice's long-term sustainability, growth and to maximiseincome

Identify and explore new business opportunities,partnerships, and revenue streams to diversify and optimise income and minimizecosts.

liaise with the practice accountant as requiredfor practice finance matters.

Understand and report on financial implicationsof contract and legislation changes.

Manage, monitor and reconcile bank accounts;negotiate/liaise with the bank account manager.

Manage partners drawings as discussed withaccountants.

Manage and monitor PAYE for staff and maintainappropriate records in conjunction with outsourced body.

Manage contributions and records for practicepension scheme(s)

3. Communication

You will LEAD on:

Creating effective and positive communicationchannels with external bodies relevant to the organisation including but notlimited to ICB; LMC; NHSE; accountants; bank managers; mortgage providers;legal services; outsourced bodies providing services for the organisation;research partners; OUH and external partners involved in teaching and training.

Communicating effectively with other teammembers, patients and carers

4. HumanResources

You will support the HR manager to:

Oversee recruitment and retention of staff andprovide a general personnel management service

Manage staffing levels within budget

Evaluate, organise and oversee staff induction,training and appraisal and ensure that all staff are adequately trained tofulfil their role.

Implement effective systems for resolution ofdisputes and grievances.

Keep abreast of changes in employmentlegislation.

5. OrganisationalSystems

You will LEAD on:

Creation of practice organogram and linemanagement.

Analysis and optimisation of skill mix anddeployment of staff personnel

Oversee convening team meetings, prepare agendasand ensure distribution of minutes as necessary.

Maintain registration policies and monitorpatient turnover and capitation.

Ensure practice premises are properly maintained

Ensure maintenance of fire prevention andsecurity systems

Manage procurement of practice equipment,supplies and services within budget

6. PatientServices

You will LEAD to:

Adopt a strategic approach to the developmentand management of patient services.

Ensure excellent patient experience byaddressing constructively all enquiries, concerns, complaints and all feedbackin a timely and professional manner.

Oversee effective running of the patientparticipation group and other groups to ensure the organisations strategicplan is inclusive.

Collaborate with clinical team to improvepatient satisfaction.

Routinely monitor and assess practiceperformance against patient access and demand management targets.

Support operations manager to oversee the smoothdaily running of the practice

Ensure the practice complies with NHScontractual obligations regarding patient care.

Maintain registration policies and monitorpatient turnover and capitation.

Oversee repeat prescribing systems, effectiveappointments system, surgery timetables, duty rotas and holiday cover.

7. InformationManagement and Technology

You will LEAD and support the Operational Manager to:

Collaborate with IT services and the ICB toassess and optimize the practice's technology infrastructure

Identify opportunities for process automation,digitalization, and improved data management to streamline workflows andenhance productivity

Optimise audits and data searches in thepractice.

Keep abreast of latest developments and industrybest practices in primary care IT including DoH initiatives and update thepractice management team.

Ensure that the practice has effective IT datasecurity back-up and disaster recovery plans

You will be SIRO lead, and Data ProtectionOfficer and liaise with the Caldicott Guardian

Maintain the practice website.

8. CQC

As a Registered Manager you willensure that the practice is compliant with all CQC regulations and guidelines.This includes:

making sure that all staff are properly trainedand that the facility is adequately equipped and staffed to meet the patientneeds

Developing and implementing quality assurancemeasures to ensure adherence to national and local regulatory guidelines andprofessional standards with regard to employing staff and delivering patientservices.

Stay up-to-date with industry trends,advancements, and best practices to drive continuous quality improvement.

9. Estatemanagement

You will LEAD on:

Liaising with partners, management team and keystakeholders to ensure Premises financial management is within budget and costefficiencies are being implemented.

Exploring options for utilisation of space.

Managing the leases, contracts, rent, buildingworks, insurances, valuations of all practice sites.

10.Research

Assist with overseeing research activity finances; liaisewith research team

11.Investorsin People

Contribute to developing and promoting staff selfcare/well-being; implementing the Investors in People agenda

Manager JD AVAILABLE ON REQUEST& Safety

Promote and maintain practice Health & Safety Policy.

14.Equalityand Diversity

Support the equality, diversity and rights of patients, carersand colleagues.

15.Personal/ProfessionalDevelopment

Be responsible for own development and learning, participatein annual individual performance review and effectively manage time, workloadand resources.

Person Specification

Qualifications

Essential

Degree level certification Relevant management or finance qualification

Desirable

Degree level certification Relevant management or finance qualification

Qualities

Essential

Personable, positive and approachable manner Self-motivated and confident able to work with minimal direction Adaptable and innovative Enthusiasm, with energy and drive Gains respect by example, and fairness. Integrity & leadership Trustworthy, honest, reliable, caring, and sympathetic Forward-thinker with a solutions-focused approach Confidential and conscientious Hardworking, reliable, and resourceful Willing to work flexible hours as necessary Considered, steady approach Diplomacy

Desirable

Good sense of humour

Skills

Essential

Effective communication (oral and written) and excellent inter-personal skills Approachable with the ability to listen and empathise Delegation and empowerment of staff Strong IT skills Leadership skills, including excellent people management skills A solutions focused approach to problem solving Good time management Able to complete and finish work Highly computer literate Customer service and complaints resolution Negotiating and managing conflict Understanding how to work effectively in a fast-paced environment Networking and facilitation Ability to lead and motivate a team, creating a positive environment

Desirable

Project management Change management Premises management Development of business plans

Experience

Essential

Experience and success of communicating with and managing people Experience of working in teams; able to promote teamwork and employee satisfaction Excellent negotiating and conflict management skills Planning skills and ability to prioritise

Desirable

Management experience in the NHS or in practice management Experience of working with regulatory bodies and preparing for inspections Evidence of Strategic Planning