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Technical Sales Administrator

3 months ago

Croydon, United Kingdom Orion Electrotech Full time

Technical Sales Support Administrator

South London - Office based

£35-39K

Annual bonus + lots of other exciting benefits

 

Are you an experienced Technical Sales Support Administrator?

 

Role Responsibilities for Technical Sales Support Administrator

  • Communicate and talk to customers and other team members (sales managers/service engineers) every day by phone or email
  • Review and respond to customer requests quickly, making sure to give them the right information on a timely basis
  • Help answer customer questions and make sure they understand our products and services
  • Create and check quotes for customers, making sure everything is correct and follows company rules
  • Send quotes to customers and make sure the right salesperson follows up if needed
  • Handle customer orders using our computer system
  • Let the warehouse team know about any changes in customer orders
  • Prepare and send documents customers need, like shipping labels and documents etc
  • Process returns and credits when needed
  • Keep customers updated on their orders
  • Collect important safety information and complete checklists for orders
  • Work well with others to help the sales and service teams succeed
  • Share important project information with the team
  • Look for ways to make our processes better for both our team and our customers
  • Double-check quotes to make sure prices are correct before they are sent out

 

Technical Sales Support Administrator Professional Experience &; Education Requirements  

  • Proficient in Microsoft Office '' Word &; Excel
  • Experience of working within an ERP system
  • Ability to identify component parts from drawings
  • Experience from a Mechanical engineering environment would be beneficial/preferred
  • Important '' know about export rules after/post Brexit
  • Ability to work with others and be part of a fast moving team
  • Strong communication skills with both internal coworkers and external customers

 

If you wish to be considered for this Technical Sales Support Administrator role, please reply with your CV attached  to anmarie.day@orion-group.co.uk

 

Unfortunately, we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website