Customer Service Advisor

3 weeks ago

Basingstoke, United Kingdom Kier Group Full time

We're looking for a Customer Service Advisor to join our Out of Hours based in Basingstoke.

 

Location: On site - Basingstoke

Contract: Part Time, Permanent - Every Saturday and Sunday

 

Responsibilities

As a Customer Service Advisor , you'll be working within the Customer Service team, supporting them in providing out of hours emergency cover for our Clients across FM and Housing Maintenance.

Your day to day will include:

  • To communicate effectively with Customers, both internally and externally for the capture, recording and distribution of service calls into the CAFAM System.
  • Raising of new work orders/jobs for various contracts
  • Raising of reactive work orders for Kier engineer/Sub-Contractor attendance
  • Monitoring various outlook inboxes.

 

What are we looking for?

This role of Customer Service Advisor is great for you if:

  • You have an excellent telephone manner, with strong verbal and written communication and interpersonal skills
  • You have the ability to create and maintain effective working relationships.
  • You have demonstrable IT literacy with Microsoft Office, particularly Excel and Outlook.
  • You can demonstrate accurate data entry skills with excellent attention to detail.

We're all about finding potential here at Kier, and transferrable skills are always welcome So, even if you don't tick every box, please apply and we can have a chat.

 

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

 

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

 

Due to the nature of this role and the nature of the work at this site, you will be required to complete a Government Security Check (SC) Clearance, which takes place before your employment, and is conducted by the Cabinet Office's United Kingdom Security Vetting (UKSV) agency who set out a pre-requisite criteria including residency history. (Applicants with criminal convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us - To read more about our programme to support people with convictions into employment, visit www.kier.co.uk/careers/making-ground). This role will also be subject to further pre-employment checks.

 

We look forward to seeing your application to join the #constructionrevolution #joinkier

 

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