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Customer Service Advisor

2 months ago

Basingstoke, United Kingdom Team Jobs - Commercial Full time

An exciting opportunity for a Customer Service Advisor to join the team of a leading Consumer Goods Company located in Basingstoke.

If you have a bright personality with a genuine interest in helping people and would enjoy interacting with customers to ensure they receive the best level of Customer Service, then please read on

Within this position you will play a critical role in building positive relationships with customers who have or plan to purchase products, ensuring their satisfaction by providing exceptional customer service through phone, email, and online interactions.

Previous customer service and ideally call handling experience is required for this role. You will be joining an amazing team and culture match, with beautiful offices and long-term prospects.

* Hybrid 3 days a week in Basingstoke HO and 2 days WFH

* Monday - Friday 9am - 5pm

* Full training will be given on products and processes

Role responsibilities will include -

* Dealing promptly and efficiently with customer queries through phone, email, and chat interactions

* To receive and relay messages from customers and consumers

* Follow up customer and consumers queries to ensure a timely and satisfactory conclusion

* Open incoming mail and customer returns

* Respond to correspondence received by letter or email

* Distribute new product updates brochures and product information

* Accurately process Cash Sale Invoices

* Process and send "Free Of Charge" items via Head Office

* Accurately process spare parts orders and invoices

* Accurately process repair requests and invoices

* Maintain up to date filing and general administration duties

Please apply / get in touch to hear more

INDCP