Customer Service Advisor

2 months ago

Basingstoke, United Kingdom Unum UK Full time

Job Posting End Date: May 18

Who are we?

We are Unum - one of the UK’s leading employee benefits providers.

We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we’re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We’re transforming our business, and we’re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing?

Customer Service Advisor
Dorking or Basingstoke
Hybrid
2 days per week in office

**Salary**: £21,000

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

The Customer Service Advisors are the face of our business, to be successful in position you will:
Be proactive, curious and a confident communicator
Have an excellent telephone manner, providing great customer service
Speak to sales teams, brokers, clients, claimants, or medical providers
Have good attention to detail and work in a varied and fast-paced environment
Provide policy, quote or renewal information
Work alone and autonomously, as well as collaboratively in a team
Be able to use IT internal systems on a day-day basis

The successful Customer Service Advisors can expect:
Full training
Generous Bonus
Market leading pension scheme
Life, medical and income Insurance
Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
Salary sacrifice electric car scheme with free on site electric chargers.

Previous successful applicants have been from backgrounds in: retail, leisure, hospitality, customer services or administration.

LI-AM1

Why join us?

Our culture

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

However you see your future career, we’ll support and challenge you to be your best with a wealth of learning and development opportunities.

Company:
Unum UK

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