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Venue Hospitality Coordinator

3 months ago

York, United Kingdom ASM Global Full time

Venue Hospitality Coordinator (Fixed-Term/ Part-Time) - York Barbican



Purpose

To support all areas of corporate and event hospitality sales. This role will work as part of the Venue Sales and Hospitality Team at York Barbican reporting directly to the Head of C&E and Premium.

Key accountabilities

To help achieve financial targets within hospitality and C&E business whilst maximising all sales opportunities on live event days. To sell the venue lounge offering and upgrade areas to maximise income per event. Proactive in selling the venues off-manifest seating areas to capacity for events. Undertake relevant duties or reasonable requests as requested by the Head of Venue Sales and Event Hospitality and any member of the Senior management team. Support the development of the current off-manifest lounge offers in the venue, working with the department head and Premium Sales Director, Europe to introduce new opportunities for off Manifest seating and premium experiences.

Commercial tasks:

Collate hospitality sales from the ticketing platform and prepare the information for distribution with the wider venue team. Assist in account managing sponsorship partners and hospitality package clients. Assisting with the sale of ad hoc packages and admin duties such as taking payment, issuing tickets and following up with the customers pre-show to ensure a great customer experience before they arrive at the venue. Prepare and administrate hospitality documents and distribute with all departments. Complete Pre-show suite and club seat checks. Provide and promote the highest level of customer service as expected across the business when dealing with our Premium ticket holders. To update the hospitality sales activity for all shows on a weekly basis. Work closely with the Events Department and Food and Beverage Department to ensure the smooth service, delivery and development of the VIP and hospitality areas.

PERSON SPECIFICATION

Demonstrable experience of inbound sales and account manager. Experience of outbound sales perferable. Strong communications skills. Ability to build good internal and external relationships A team player with a flexible and positive attitude to work Committed approach to work and able to work under pressure, multi-task and prioritise work Excellent organisational skills High energy and enthusiasm Proficient in the use of Excel, Power Point, and Microsoft Outlook Strong attention to detail and follow-up skills Outstanding customer service skills and the ability to problem solve where necessary Ability to work with some direction and to use own initiative A proven track record of working in a customer facing role would be advantageous, preferably involving hospitality and customer service.

Please note: This is a fixed-term until 1st July 2025 and is part-time (22 hours a week annualised)

General information: The requirements of the business are such that a high degree of flexibility is necessary and therefore some evening and weekend work will be required. Additionally, there will be occasions where there will be a requirement to work at other venues operated by ASM Global.

Benefits

25 Days annual leave Life Assurance Pension Healthshield – Health Cash Plan benefit Employee Assistance Programme