Band 4 Operational Support Administrator

4 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full time

Job summary

An exciting and challenging opportunity has arisen for an Operational Support Administrator to join Clinical Delivery Group 1A Specialist Medicine. The post holder will be joining specialties at an exciting time where we continue to focus on our recovery, working on new opportunities to improve / transform our services and overall experience for our patients.

The successful post holder will work as part of a team providing comprehensive Administration / Co-ordination support to operational management, ensuring this is patient focused and patients receive a compassionate and professional service.

Working in conjunction with colleagues, patients, service users and internal and external stakeholders. The post holder will work under indirect supervision and will directly contribute to and co-ordinate the efficient running of the service, ensuring that a seamless approach to patient care is delivered.

The role demands excellent prioritisation skills, problem-solving abilities, and a collaborative approach. You will need to be resilient, flexible to changing daily priorities and remain calm under pressure. In return you will receive an excellent support network, training opportunities and a real chance to excel within a highly motivated team.

Main duties of the job

To provide business support to the Operational Management team to support the delivery of safe and effective services within the CDG, ensuring that all targets, deadlines and objectives are delivered as appropriate.

To work collaboratively with the digital transformation team to provide project management support to ensure the delivery of the new digital initiatives within specialties.

To actively ensure the most effective deployment of resources to deliver activity, capacity and demand as required.

Ensure local Key Performance Indicators are monitored and escalated.

Attend operational meetings relevant to capacity and demand planning.

To monitor utilisation of clinical resources.

To ensure all patients clinical appointments are booked within target time and take immediate action to resolve any issues.

Assist with the planning and delivery of departmental meetings including collating data and information, creating presentations and capturing minutes and actions where required.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

*Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4 *Business Administration NVQ level 3 or equivalent experience in an Administrative environment

Experience

Essential

*Experience of dealing with the Public/Customer service experience *Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving *Experience of dealing with the Public/Customer service experience *Good Organisational skills *Able to use own initiative and deal with the unpredictable *Able to work under pressure and to multi-task *Able to work to deadlines

Desirable

*Experience of working in a busy environment *Experience of working in Healthcare *Previous experience of transcribing formal minutes

Additional Criteria

Essential

*Plus knowledge of dealing with non-routine issues such as problem solving for an area of work *Good communication / customer care skills both written and verbal demonstrating sympathy and compassion *Good keyboard/ IT skills *Good organisational skills and ability to multitask *Good time management skills *Ability to deal professionally with enquiries from staff, patients and visitors *Understand confidentiality and apply the principles in everyday working practice *Ability to pay attention to detail where there are predictable interruptions to the work pattern *Ability to deal with stressful situations and sensitive issues *Work effectively and flexibly as part of a team to meet the needs of the services *Confident in dealing with people at all levels *Must be able to demonstrate an understanding of equality and diversity *Mature open and flexible approach to work *Demonstrates care and compassion *Good inter-personal and communication skills. *Good organisational skills *Ability to travel to multiple sites

Desirable

*Ability to work under pressure and deal with stressful situations

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