Workforce Manager

Job summary

Leeds Teaching Hospitals NHS Trust is one of the largest teaching hospitals in Europe, treating around a million patients a year with an annual turnover in excess of £1Bn. We employ circa employees and we have the ambition to be The Best Place to Work.

As a Workforce Manager you will be responsible for the day to day operational management of the Workforce teams, ensuring that all work is carried out effectively, efficiently and in compliance with Trust policies, procedures, good practice guidance and in line with national service standards and policy direction.

You will be part of the senior team of the Medical/Workforce systems Center of Excellence (CofE), contributing to the Trusts workforce strategy, policy development and systems management.

The post holder will support the Senior Workforce Manager in managing of the teams of the CofE. This will include:

Day to day leadership and operational management of the Workforce team(s) and the development of outcome measures to monitor progress. This includes direct line management of staff including appraisals; sickness absence; disciplinary and grievance matters; recruitment and selection and allocation of work.

Main duties of the job

Implementing and running action plans to achieve the defined outcome measures. Providing updates and assurance to the Senior Workforce Manager in relation to actions, progress and outcomes.

Develop, lead, implement and evaluate workforce projects and plans that deliver the workforce strategy, in collaboration with other stakeholders across a range of priority areas. Many of these projects will be innovative and will involve different and, often, conflicting, complexed, and challenging responses from stakeholders and partners.

Manage workforce projects ensuring that the deliverables are produced to the required quality, within a specified time frame, within budget and that the project organisation is consistent with the complexity of the project and that projects are carried out in accordance with change management best practice

Use specialist systems knowledge, analytical, consultancy skills and practical experience to advise on solutions and guide Trust staff on a course of action relating to workforce projects.

Provide and receive highly complex, emotive and contentious information regarding the workforce, where highly developed interpersonal, communication and negotiations skills are required to resolve complexed and at times highly sensitive issues.

Liaise with systems providers to plan and execute user acceptance testing. Manage the performance of the Workforce Team (s) and ensure their personal & professional development

About us

Leeds Teaching Hospitals NHS Trust provides care and treatment to over a million patients a year and has an annual turnover in excess of £1Bn. We employ over 20,000 employees and have the ambition to be The Best Place to Work, with the Leeds Way values at heart of everything we do. The Trust is an exciting and progressive organisation and we were recently shortlisted for the CIPD Award of Team of the Year and were recent winners of the 2021 CIPD Apprenticeship award.

In joining us, we offer the opportunity to play a significant management role as part of an organisation with outstandingly talented and committed people. If you are motivated to join us at this critical and exciting time, we would very much look forward to hearing from you.

In return we offer an excellent benefits package, a commitment to flexible working and a strong commitment to personal development.

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

Job Title: Workforce Manager

Reports to: Senior Workforce Manager

Band: 7

Department: Human Resources and Organisational Development

Location Blend of on-site and remote working

AfC Job No: 4057

2. JOB PURPOSE/SUMMARY

Leeds Teaching Hospitals NHS Trust is one of the largest teaching hospitals in Europe, treating around a million patients a year with an annual turnover in excess of £1Bn. We employ circa employees and we have the ambition to be The Best Place to Work.

As a Workforce Manager you will be responsible for the day to day operational management of the Workforce teams, ensuring that all work is carried out effectively, efficiently and in compliance with Trust policies, procedures, good practice guidance and in line with national service standards and policy direction.

You will be part of the senior team of the Medical/Workforce systems Center of Excellence (CofE), contributing to the Trusts workforce strategy, policy development and systems management.

The post holder will support the Senior Workforce Manager in managing of the teams of the CofE. This will include:

Day to day leadership and operational management of the Workforce team(s) and the development of outcome measures to monitor progress. This includes direct line management of staff including appraisals; sickness absence; disciplinary and grievance matters; recruitment and selection and allocation of work.

Implementing and running action plans to achieve the defined outcome measures.

Providing updates and assurance to the Senior Workforce Manager in relation to actions, progress and outcomes.

To develop, lead, implement and evaluate workforce projects and plans that deliver the workforce strategy, in collaboration with other stakeholders across a range of priority areas. Many of these projects will be innovative and will involve different and, often, conflicting, complexed, and challenging responses from stakeholders and partners.

To manage workforce projects ensuring that the deliverables are produced to the required quality, within a specified time frame, within budget and that the project organisation is consistent with the complexity of the project and that projects are carried out in accordance with change management best practice

To use specialist systems knowledge, analytical, consultancy skills and practical experience to advise on solutions and guide Trust staff on a course of action relating to workforce projects.

To provide and receive highly complex, emotive and contentious information regarding the workforce, where highly developed interpersonal, communication and negotiations skills are required to resolve complexed and at times highly sensitive issues.

To liaise with systems providers to plan and execute user acceptance testing.

To manage the performance of the Workforce Team (s) and ensure their personal & professional development needs are addressed.

Delegated responsibility to raise purchase orders for Workforce Systems and team equipment. Authorised signatory for payments and purchase orders on the team and monitors/contributes to the drawing up of budgets and financial initiatives within the Medical/Workforce systems Center of Excellence (CofE)

Other duties as commensurate with the grade and role as agreed with line manager

You will be responsible for inclusive and supportive management of your teams, role modelling The Leeds Way values and behaviours.

You will lead a culture of LEAN working, striving for continuous improvement through the efficient and effective use of resources and on-going implementation of the Leeds Improvement Method (LIM) to reduce waste and ensure robust financial management.

3. ORGANISATIONAL CHART See Appendix 1

4. PRINCIPAL DUTIES & AREAS OF RESPONSIBILITY

You will provide expert, evidence based advice and guidance in all aspects of workforce systems and medical workforce to support the delivery of technical systems and the medical workforce strategy. Manage the teams operationally day to day in the provision of support for all Rostering, deployment and delivery of specific workforce projects including Advanced Rostering in support of eRostering Levels of Attainment and Meaningful Standards (across the Trust).

You will work collaboratively across the HR/OD CofEs and HRBPs to provide support to operational teams on all aspects of workforce systems and medical workforce, in line with Trust policies and procedures and national Terms & Conditions, policy, guidance, and relevant legislation.

You will ensure the accurate inputting of workforce information to trust systems. The role includes supporting the management of on-going development and production of a suite of timely and relevant workforce reports to support trust workforce planning and to assure the Trust Board on key performance indicators.

You will contribute to internal and external reference groups and partner organisations in the City and the wider health and care system to develop, and agree system wide solutions.

You will be responsible for the day to day management of and procurement of workforce systems in accordance with national purchasing frameworks and best practice operational guidance.

You will be responsible for the continuing development and implementation of effective information and reporting systems for the function(s) to support both the development of strategy and the monitoring of effective information.

5. THE LEEDS WAY VALUES

Our values are part of what make us different from other trusts, so we see this as a strength, as well as a responsibility. They have been developed by our staff and set out what they see as important to how we work. Our five values are:

Patient-centred

Collaborative

Fair

Accountable

Empowered

All our actions and endeavours will be guided and evaluated through these values. Additionally, the following are core values which relate specifically to this post:

Honesty and personal integrity

Resilience in a range of complex situations

Transparency in decision making

Self-awareness and ability to address personal strengths and weaknesses

Drive to develop and empower others

Cultural awareness with a good understanding of, and positive approach to, diversity

Self-belief

A commitment to working in partnership with and supporting others

A commitment to personal development, using work as a learning experience

Tolerance, understanding, tact and diplomacy

A positive and proactive response to services users, based on a commitment to high standards of service and continuous improvement

The ability to accept individual responsibility within a team-work culture

The ability to prioritise work effectively

6. WEST YORKSHIRE ASSOCIATION OF ACUTE TRUSTS (WYAAT)

Leeds Teaching Hospitals NHS Trust is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.

By bringing together the wide range of skills and expertise across West Yorkshire and Harrogate we are working differently, innovating and driving forward change to deliver the highest quality care. By working for Leeds Teaching Hospitals NHS Trust this is your opportunity to be a part of that change.

WYAAT is the acute sector arm of the West Yorkshire and Harrogate Health and Care Partnership, one of the largest integrated care systems in the country. The Partnerships ambition is for everyone to have the best possible health and wellbeing, and the work of WYAAT, and each individual trust, supports that ambition.

7. INFECTION CONTROL

The jobholder must comply at all times with the Leeds Teaching Hospitals NHS Trust Infection Control policies, in particular by practising Universal Infection Control Precautions. Hand hygiene must be performed before and after contact with patients and their environment.

8. HEALTH AND SAFETY / RISK MANAGEMENT

All staff are responsible for working with their colleagues to maintain and improve the quality of services provided to our patients and other service users. This includes complying at all times with the Leeds Teaching Hospitals NHS Trust Policies, including Health and Safety policies, in particular by following agreed security and safer working procedures, and reporting incidents using the Trust Incident Reporting system

9. EQUALITY AND DIVERSITY

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

10. TRAINING AND PERSONAL DEVELOPMENT CONTINUOUS PROFESSIONAL DEVELOPMENT

The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority. The jobholder will undertake all mandatory training required for the role.

11. COMMUNICATION & WORKING RELATIONSHIPS

The postholder may be required to use highly developed communication skills to explain and present:

highly complicated information which may have contradictory strands;

highly sensitive information relating to employment, culture, individual /team behaviour and or staff health

This can include situations where:

there are significant barriers to understanding;

agreement or co-operation is required;

an unwelcome decision is being communicated, and/or

there will be a strong emotional response

12. SPECIAL WORKING CONDITIONS

i) PHYSICAL EFFORT:

Desk based with requirement to visit staff throughout organisation

Person Specification

Qualifications

Essential

Provided evidence of :Level 7 qualifications in HR or related subject/equivalent experience, evidenced by Membership of CIPD and experience at operational level in a complex, unionised organisation

Experience

Essential

Demonstrable Specialist knowledge of workforce, deployment and medical workforce functions and Terms & Conditions of Service and regulation Demonstrable evidence though your past experience of legislative bodies GMC, NHSEI, CQC Demonstrable evidence and examples of having experience of leading and managing a team. Demonstrable evidence and examples of having experience of co-ordination of complex initiatives and projects Demonstrable evidence of experience relating to budget management and procurement of services to a large organisation. Demonstrable experience of Lean Process Improvement

Desirable

Demonstrable Experience of partnership working with staff side organisations.

Skills & behaviours

Essential

Demonstrable Highly developed communication skills, including written, oral and presentation skills.

Desirable

Demonstrable Excellent analytical skills

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