Radiology Appointments Officer

3 months ago


WestonsuperMare, United Kingdom University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) Full time

Job summary

An opportunity has arisen for an enthusiastic appointments officer to work in the X-Ray Department. The contract is for hours per week over three days, 9am-5pm Monday, Thursday and Friday.

You will be working as part of a team to provide an appointments service for all modalities to the x-ray department. This will involve scheduling patient's appointments, liaising with clinicians for extra lists and monitoring waiting lists.

In the X-Ray Department it is how you go about your duties that matters to us. You should be enthusiastic, self motivated and have excellent communication skills to be able to work well with all levels of staff and members of the public. Full training will be given.

Flexibility in hours worked will be necessary to cover annual leave/sickness.

Main duties of the job

To organise and co-ordinate all modality appointment bookings for the Radiology Department. This requires a high level of independent working, including liaising with all levels of staff as the appointments are tailored to special requirements. This will include the receipt and processing of referrals in accordance with the patient access policy and referral to treatment guidance.

About us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.

Job description

Job responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person Specification

Qualifications & Training

Essential

Educated to GCSE, Grade C or above (or equivalent) in English Language and Maths

Desirable

Business Administration Level 3 NVQ

Knowledge & Experience

Essential

Ability to communicate at all levels requiring tact and diplomacy to achieve desired results Knowledge of office procedures including filing Ability to see a task through from beginning to end with meticulous attention to detail Ability to exercise judgement and take responsibility to actions Previous experience of working within the NHS Experience of using CRIS, ICE, Millennium Significant experience of working within a busy office

Skills & Abilities

Essential

Effective and polite manner when dealing with people both face to face and on the phone. Confidence to handle difficult conversations with patient's relatives and carers. Ability to work under pressure and meet tight deadlines within a stressful environment whilst maintaining a high standard of accuracy. Working knowledge of radiology policies and procedures Ability to prioritise own workload and work on own initiative Good keyboard skills

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