National Account Executive
2 months ago
We have an exciting opportunity for a National Account Executive to retain and grow revenue of high value and large customer accounts through developing and maintaining excellent business relationships with key decision makers in those organisations.
Key responsibilities
- To deliver revenue targets through core key account management activities and identify further opportunities for revenue growth
- To identify key decision makers for own accounts and build long lasting, close working relationships through regular dialogue
- To obtain all the relevant site / music usage information to enable accurate invoices to be raised
- To negotiate appropriately to secure licence reviews and/or increased revenues
- To complete reviews for customers in own portfolio, agreeing payment terms
- To ensure that all customer details are captured and processed accurately and efficiently through ongoing customer interactions
- To identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers, where appropriate
- To actively chase and collect past due and aged debt within own portfolio
- To work with the National Account processors to ensure workload is prioritised and managed effectively
- To use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
- To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
- To effectively build a network and represent the company at external client meetings and appropriate events
- To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
- To respond to customer queries and ensure timely resolution of complaints
- To develop and maintain knowledge of accounts and sectors, in order to maximise specific revenue streams through proactive management and conversion of sales and upsell opportunities
- To develop and maintain knowledge within core licensing processes and procedures, including tariffs and Copyright Law
- To build and demonstrate business expertise and contribute to continuous improvement of licensing processes
- To effectively manage a workload that consists of time spent in customer meetings as well as time in the Leicester office
You will have:
- Proven track record in Key Account management and sales
- A level education or relevant work experience
- Proven experience of managing customer relationships
- Experience of using a CRM system
- Full driving licence and access to a vehicle
- Experience of managing complaints
- Competent in Microsoft Office
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