Home Emergency Claims Handler

3 weeks ago

Alcester, United Kingdom Davies Group Full time

Claims Handler

Location: Remote:
Hours: 37.5 hours per week on a 3 week Rota, Monday - Sunday, between 8:00 and 17:00 with 1 in 3 weekends.
 

Why would you join Davies?

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:

  • Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
  • Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
  • Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.
     

Our Opportunity:

Davies are looking to recruit exceptional Claims Handlers to join our growing Home Emergency team. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.
 

What will your day look like:

  • Respond to inbound calls from home emergency insurance customers
  • Ensuring the correct information gets to the right people, you’ll be confident in your written and verbal correspondence and checking policy cover
  • Reviewing and setting up new claims, appointing contractors and updating claims on internal systems
  • Responsible for validating the policyholder, diagnosing the issue and deploying the appropriate trade contractor, keeping the customer informed throughout
  • Take excess policy payments, arrange boiler services and negotiate with contractors
  • Opportunity to multi skill across many insurance product lines
     

Abilities And Knowledge:

  • Your professional and amiable approach.
  • Experience in a ‘First Notification of Loss’ (FNOL) for an Insurer or Claims Handler is an advantage
  • Previous contact centre experience is an asset but is not essential
  • Excellent telephone manner with strong customer service skills and the ability to think on your feet
  • Demonstrate strong attention to detail in all tasks
  • Self-motivated and engaged
  • Positive and self-confident approach when dealing with customers, manage calls professionally and tactfully to achieve the best outcomes
  • Ability to use ‘soft skills’ such as empathy, tact, assertiveness and diplomacy demonstrating understanding that our customer could be distraught and concerned following an incident
  • PC literate with excellent administrative skills
     

Our values:

Davies is a community of outstanding people. We welcome different perspectives, support each other’s ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.

We are Dynamic - We readily adapt to the changing environment. We strive for what’s next. We relentlessly seek more: for our business, our clients, our colleagues, and our communities.

We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.

We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities.

We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

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