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Employee Experience Partner

3 months ago

Swindon, United Kingdom Corpay Full time

Your role

The HR Employee Experience Partner will provide operational support and help streamline operational and administrative HR processes across the UK. You will be the key support to our UK stake holders in handling the all-employee experience matters. Including but not limited to HR systems and in maintaining and improving the HR processes and data. You maintain a reliable HR database and provide analytical insights on HR metrics which assist business decision making. You will be part of a virtual team that is geographically spread across UK and will report to the Senior HR Employee Experience Manager

What you'll be doing

Key Responsibilities

Build relationship with all our UK stakeholders to improve their HR experience. Proactively encourage Self-service through our HR Hub. Serve as a labor relations/employee relations resource and provide insight regarding new company policies, procedures, programs and activities. Conducts investigations, prepares investigative reports, and makes recommendations to resolve employee issues based on policy, past practice and legal justifications. Conducts exit interviews and make recommendations based on trends or notable comments for advising management for improvement. Ensures thorough understanding of company policies by conducting new employee orientations and follow-up sessions; assist management team with follow up questions related to company policies and procedures. Assist in the day to day administrative processes, including reporting related to FMLA maintenance and time management processes. Conduct staffing/turnover reporting to include tracking of offer letters, new hire process flow and scheduled orientation dates. Identifies internal talent and partners with hiring manager and Talent Acquisition Partner to fill open roles. Consults with and advises managers and employees with regard to employee relations issues including investigation and problem resolution, disciplinary action and termination. Advises managers and employees concerning compensation, benefits, and employee services as well as provide training in accordance with policies, procedures, and practices. Interprets and executes company policies, procedures and practices to ensure compliance with government laws and regulations. Acts as key business partner focused on establishing, maintaining, and developing an environment to promote positive employee relations and successful business practices. Assists with other tasks or special projects as assigned by manager.

Knowledge and skills

• 5+ years in a HR Operations/Shared Services environment

• Strong communication & problem-solving skills

• Demonstrated track record of strong service delivery

Technical / Functional Skills & Knowledge of HR Tools and Interfaces Knowledge of HR strategies and objectives

• Risk awareness and management experience

• Experience in a fast paced, high-volume environment with a strong customer service focus

• Continuous improvement mindset

• Ability to work under pressure balancing day to day priorities with project work

• Experience leading and supporting complex employee relations case

• Exceptional organizational skills and attention to detail

• Strong analytical skills

• Commercial and regulatory knowledge

• Occasional travelling will be required

Competencies

Customer Focused:  Goes beyond quality, delivery, reliability, and consistency – involves focusing one’s efforts on finding what a customer needs, before the customer themselves are even aware. Using this information and addressing and meeting the requirement. Innovation:  Thinks creatively to ensure business goals are achieved and take actions to develop innovative solutions. Employees may need to find genuinely novel approaches to reduce costs, change working practices and processes, as well as to develop new opportunities. Relationship Building:  Has the ability to build and maintain a network of business-related contacts which will be useful in meeting objectives. It implies an understanding of customers’ and the wider marketplace and using this knowledge to develop networks and relationships. Team Player:  Commitment to the organization’s/ department’s common goal, a focus on what is best for the business rather than suits the individual. It involves communicating, sharing and supporting and it goes much further than meeting others half-way, it is about putting effort into building good working relationships, taking the initiative when others are slow and not being put off by negative responses. Achievement Drive:  Wanting to do the best possible job to improve the performance of the business and the competitive position of Corpay Global in the marketplace. Always looking for a better way to get things done and puts plans into practice. If improvements can be made, inadequacies will be questioned and actioned.

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.