Operational Support Adviser

1 month ago

Salford, United Kingdom Bupa Full time

Job Description:

Operational Support Adviser

Manchester

Remote/Hybrid working

Permanent

Full time – 37.5 hours

(Shifts Mon - Fri 8am-8pm, Sat & Sun 8am-4pm)

£23,500 per annum

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.

No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

As an Operational Support Adviser, you will contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

What you’ll do:

Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of invoices.

Handling internal webchat queries in real time supporting our clinicians/practitioners, arrange appointments for relevant teams and process inventory tasks in an effective and timely manner.

Respond professionally to all telephone and external webchat enquiries, dealing with these in an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements.

To work within operational process and procedure, following documented guidelines including General Data Protection Regulations and Access to Medical Reports Act, 1988 and other relevant regulations.

Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators.

To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams.

Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies and procedures.

To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix.

To actively participate in internal/external meetings as required.

To undertake other duties as may be necessary in line with the changing nature of the business.

What you’ll bring:

Previous experience of working in a customer services environment and demonstrates strong customer focus skills.

PC literate with good knowledge of Windows based packages.

Must have the ability to combine talking and typing skills.

Excellent communication skills

Time management skills and the ability to work quickly and accurately in a pressurised environment.

Ability to work on own initiative and make decisions within the protocols set down with minimal supervision.

Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing such as:

25 days holiday, increasing through length of service, with option to buy or sell

Bupa health insurance as a benefit in kind

An enhanced pension plan and life insurance

Annual performance-based bonus as part of the Staff Bonus Scheme

Onsite gyms or local discounts where no onsite gym available

Various other benefits and online discounts

  • Operational Support Adviser

    1 month ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Adviser **Job Description**: **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **Full time - 37. 5 hours** (Shifts Mon - Fri 8am-8pm, Sat & Sun 8am-4pm) **£23,500 per annum** **Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the...

  • Operational Support Adviser

    6 days ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Adviser **Job Description**: **Operational Support Adviser** **Bupa Place, Salford Quays, Manchester** **Remote/Hybrid working** Permanent **£23,500 + fantastic benefits** **Full time - 37. 5 hours** **Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the communities and...

  • Operational Support Adviser

    1 month ago

    Salford, United Kingdom Bupa Global Full time

    Operational Support Adviser **Job Description**: **Operational Support Adviser** **Bupa Place, Salford Quays, Manchester** **Remote/Hybrid working** **Fixed Term (6 Months)** **£21,500 + fantastic benefits** **Full time - 37. 5 hours** **Here you'll be welcomed. We chion diversity and we understand the importance of our people representing the...

  • Operational Support Adviser

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Administrator /Operational Support Adviser in Mental Health - EAP**: **Nationwide - Remote based**: **Starting from £22,000k per annum + fantastic benefits**: **Full time Secondment - 37.5 hours per week**: **Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers...

  • Administrator /operational Support Adviser in

    3 weeks ago

    Salford Quays, United Kingdom Bupa Global Full time

    Administrator /Operational Support Adviser in Mental Health - EAP **Job Description**: **Administrator /Operational Support Adviser in Mental Health - EAP** **Nationwide - Remote based** **£23,500k per annum + fantastic benefits** **Full time - 37. 5 hours per wee**k Here at Bupa, you'll be welcomed. We chion diversity and we understand the importance...

  • Administrator /operational Support Adviser in

    4 weeks ago

    Salford Quays, United Kingdom Bupa Full time

    **Administrator /Operational Support Adviser in Mental Health - EAP** **Nationwide - Remote based** **£23,000k per annum + fantastic benefits** **Full time - 37.5 hours per wee **k Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an...

  • Administrator /Operational Support Adviser in Mental Health - EAP

    3 weeks ago

    Salford, United Kingdom Bupa Full time

    Job Description: Administrator /Operational Support Adviser in Mental Health - EAP Nationwide - Remote based £23,500k per annum + fantastic benefits  Full time- 37.5 hours per wee k  Here at Bupa, you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve....

  • Careers Adviser

    1 month ago

    Salford, United Kingdom Career Connect Full time

    We are recruiting internally for a Careers Adviser to join our friendly community team in Salford. They will become part of a team that provides careers support to 16-18-year-olds who are not in education, employment or training (NEET), helping them to identify their career ambitions and move into fulfilling training and employment opportunities. This...

  • Trainee Careers Adviser

    1 month ago

    Salford, United Kingdom Career Connect Full time

    **Trainee Careers Adviser** **Location: St James House, Salford. M6 5FW.** **Salary: £25,252 and progress to £25,466 after 6 month probation, Full time, Perm.** **Ever thought of joining us at Career Connect?** Job Vacancy: Trainee Careers Adviser Salford We are looking to recruit a Trainee Careers Adviser to join our friendly community team in...

  • Operational Support Advisor

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Operational Support Adviser** **Manchester** **Remote/Hybrid working** **Permanent** **£21,400 + fantastic benefits** **Full time - 37.5 hours** (Shifts Mon - Fri 8am-8pm, Sat 8am-4pm) **Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find...

  • Duty Wellbeing Adviser

    1 month ago

    Salford, Salford, United Kingdom University of Salford Full time

    Join us as a Duty Wellbeing Adviser at The University of Salford and be part of Team Salford, and one of the UK's fastest growing universities.We've made significant investment in mental health provisions in recent years and are fully committed to the wellbeing of our students. Our Wellbeing team provides appropriate support, signposting and intervention for...

  • Sales Adviser

    1 month ago

    Salford, United Kingdom Bupa Global Full time

    Sales Adviser **Job Description**: **Sales Adviser**: **Salford Quays, M50 3SP**: Salary is £24K + excellent benefits Permanent - Full Time - 37. 5 hours per week (Monday-Friday only) Hybrid home and office working options available once signed-off Due to a period of exceptional growth our sales teams are expanding which means we can offer some great...

  • Operational Support Advisor

    2 weeks ago

    Salford, United Kingdom Bupa Full time

    Job Description: Operational Support Adviser - Weight Management Permanent Full Time (37.5 hrs) Bupa Place, Salford Quays, Manchester / Hybrid £23,000 + Fantastic Benefits Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No...

  • Policy Adviser

    4 days ago

    Salford, United Kingdom UK Civil Service Full time

    Job summaryThe Labour Market Directorate is responsible for the framework of employment laws and rights which underpin the UK labour market. This includes analysing the labour market, developing the strategy, policies and legislation which govern it, and enforcing the law, working with partners across government.Our overarching objective is to ensure the...

  • Housing Options Adviser

    1 month ago

    Salford, United Kingdom OWOA Full time

    **Housing Options Officer** **Overview**: **Key Responsibilities**: - **Customer Service and Enquiries Handling**: - Respond to enquiries from individuals seeking assistance with housing options, homelessness prevention, and homelessness reviews. - Provide accurate information and advice to customers regarding their housing situation, rights, and...

  • Digital Print Operator

    4 weeks ago

    Salford, United Kingdom Xerox Full time

    **About Xerox Holdings Corporation** **OVERVIEW**: Reporting to the Operations Manager, the role holder will carry out all reprographic/fleet & mail related duties in line with operational procedures and customer requirements, to be the point of contact for the services supporting end user requests and issues. **PRIMARY RESPONSIBILITIES**: **CUSTOMER...

  • Sales Adviser

    1 month ago

    Salford Quays, United Kingdom Bupa Full time

    **Sales Adviser**: **Salford Quays, M50 3SP**: **Full Time hours (Monday to Friday only)**: Salary is from £24K + sales incentive bonus, Annual OTE of ~£5,400 Permanent - Full Time - 37.5 hours per week (Monday-Friday only) Hybrid home and office working options available once signed-off **What you'll be doing** You'll provide quality support to...

  • Operations Controller

    1 day ago

    Salford, United Kingdom CitySprint Full time

    **Operations Controller | Manchester** **| Permanent** **Salary : £26,250** **Hours: 40 Hours per week** **Benefits and perks**: - An **impressive holiday allowance** that rises in line with your years of service. - **Additional day off** for your birthday so you can celebrate in style. - **Death in Service** allowance to ensure your loved ones are...

  • Sales Adviser

    4 weeks ago

    Salford Quays, United Kingdom Bupa Full time

    **Sales Adviser**: **Salford Quays, M50 3SP **:**Salary is £24K + sales incentive bonus, Annual OTE of ~£5,400** **Permanent - Full Time - 37.5 hours per week (Monday-Friday only)** **Hybrid home and office working options available once signed-off** **What you'll be doing** You'll provide quality support to clients in line with Bupa standards, putting...

  • 1st/2nd Line Support Engineer

    4 weeks ago

    Salford, United Kingdom Intalex Ltd Full time

    Intalex is a leading Cloud, Managed Support and Microsoft consultancy practice and a recognised specialist in migrating organisations to the Microsoft Cloud, contributing to our clients' overall technical governance and leadership, technical excellence,and continual service improvement. We're looking for additional resources in our service desk team....