Operational Support Advisor

3 weeks ago

Salford, United Kingdom Bupa Full time

Job Description:

Operational Support Adviser - Weight Management

Permanent

Full Time (37.5 hrs)
Bupa Place, Salford Quays, Manchester / Hybrid
£23,000 + Fantastic Benefits

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

The role
 

To Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of payments and invoices, speaking to customers and suppliers. You will process inventory tasks in an effective and timely manner. Also Respond professionally to all telephone enquiries within an appropriate manner ensuring that all queries are dealt with fully, efficiently and in line with Service Level Agreements. You will work as part of a team covering a variety of shifts on a rota basis to ensure these service lines are covered and that customer demand is met. The role is hybrid working, therefore flexibility to work both in a remote and office environment is required. The role is based at Bupa Place, Salford. You will also contribute to the provision of a high-quality service to Bupa Health Clinics & UK Insurance Customers, Clients, Partners and Providers by working closely with operational staff members within Wellbeing Support Services at all levels.

You’ll help us make health happen by

Undertake general administrative and customer service duties as required e.g., managing mailboxes, data inputting, raising and payment of payments and invoices, speaking to customers and suppliers. To work within operational process and procedure, following documented guidelines including General Data Protection Regulations Act, 1988 and other relevant regulations. Ensure compliance with operational control standards e.g. Quality Assurance standards, Privacy and Clinical Governance. Work within frameworks as set out by regulatory bodies, such as the Care Quality Commission and other external regulators. To continually work with peers and team manager to analyse existing working practises, to identify ways of improving the service and enhancing the customer journey and revenue streams. Adhere to and demonstrate an up-to-date knowledge of Bupa’s products, policies and procedures. To proactively resolve all queries/incidents at point of contact or escalate concerns/complaints/incidents to the relevant service line, ensuring these are documented within our Complaints/Incident Management System; Datix. To undertake other duties as may be necessary in line with the changing nature of the business.

Key Skills / Qualifications needed for this role

•Previous experience of working in a customer services environment and demonstrates strong customer focus skills / administrative skills.•PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills. Excellent communication skills Time management skills and the ability to work quickly and accurately in a fast paced environment. Ability to work on own initiative and make decisions within the protocols set down with minimal supervision. Be adaptable and flexible with the ability to learn new skills and adapt to a changing environment.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

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