Technical support Automotive aftermarket

Found in: Talent UK C2 - 1 week ago

Nuneaton, United Kingdom dormakaba Canada Inc Full time
Job Title Technical support Automotive aftermarket Location Nuneaton, WAR CV11 GB (Primary)
Category Innovation / R&D / Product Development Job Description

The jobholder is accountable for supporting the engineering department with testing, providing pre & post-sales technical support, including input into product requirements / specifications and training.

- Provide pre & post-sales technical support to both internal departments and customers / distributors, via telephone, e-mail, whatsapp etc, including input into product requirements / specifications.
- Monitor and support the technical forum on a daily base
- Provide customer product training and use-demonstration in all AD markets
- Ensure tester menu maintenance
- Provide specification and physical method/procedure definition for data – logging and third party logging tool to record and document communication commands between tool and vehicle
- Support the Logistics dept with customer repairs ie testing and verification of issues
- Organize and manages vehicle application list
- Maintain and feed Info Quest data entry
- Provision of technical procedures, diagrams etc for operating manuals and associated documentation.
- Ensure liaison with garage, car dealers to source vehicle models for data logging and testing of software and products.
- Source, maintain competitor equipment to support reverse engineering activities.

Job Requirements

High school diploma in electronics

5+ years of experience in technical assistance in the automotive electronics field

Familiarity with diagnostic tools & similar

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