Parts Advisor

**Parts Advisor (Senior) Nuneaton**:
**5 day week No Saturdays**

**What we are looking for**:
**We are looking for individuals who possess the following competencies**:
As a Parts Advisor you will be an integral member of the aftersales team. You will hrlp in the day to day running of the parts department.

Your Role:
Through excellent customer service you will promote and affect sales of stock, at retail, trade and workshop counters both over the phone and face to face.

Your Main Duties
- Ensures that all customers at retail, trade and workshop areas are dealt with quickly and efficiently and that all orders are processed on the same day
- Completes all administrative functions in an accurate and timely manner
- Achieves sales by prospecting, acquiring and maintaining accounts and actively promoting Parts and associated promotions to potential customers
- Answers customers’ questions regarding technical problems, warranties and repairs in a manner that is easily understood and avoids excessive use of technical jargon
- Communicates and logs any discrepancies of stock with the Parts Manager
- Actively supports company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information

What we’re looking for:

- Previous experience as a Parts Advisor is required
- Exceptional verbal and written skills and excels in both telesales and customer facing roles
- Prior experience of using parts catalogues and understanding stock control is essential
- Demonstrates excellent attention to detail and accurate record-keeping
- CDK experience would be advantageous
- Collaborates with colleagues to support the achievement of increased profit and sales
- Committed to achieving excellent customer relations and ensuring that customer’s expectations are met if not exceeded
- Positive friendly and professional manner, demonstrates integrity, discretion and objectivity
- Computer literate, including Microsoft Office
- A good technical understanding of motor vehicles

We are looking for a very talented, Parts Advisor to join our Service Team. Ideally you will have an enviable and proven track record as a Parts Advisor, preferably with Motor Industry experience and ideally you will have knowledge of Kerridge.

Additionally, we are looking for individuals who possess the following competencies:

- Good Literacy & Numeracy
- Sound IT skills
- Delivering Results and Meeting Customer Expectations
- Learning and Researching
- Following Instructions and Procedures

And a great attitiude

**Role & responsibilities**:

- The key responsibilities of this role are as follows:
- Customer Interaction: To greet all customers professionally and quickly in line with company standards, confirming their full requirements before providing advice.
- Parts Volume: To actively achieve agreed parts sales volume targets and maximise incremental sales opportunities. To maximise profit through volume.
- Parts Profit: To actively achieve agreed parts profit targets and optimises all sales opportunities. To maximise profit through margin.
- Customer Relationship: To pro-actively maintain and develop good relationships with internal and external customers by ensuring their expectations are met and that all parts are fit for purpose.
- Ordering: To ensures the accurate and timely ordering of parts for stock and for internal/external customers.
- Parts & Stock Management: To efficiently retrieve parts and monitor stock levels to ensure the ordering function meets customer demands while maintaining low costs.
- Standards: To maintain the highest possible standards in the parts reception area and in your personal appearance.
- Data and Document Handling: To accurately manage and input customer and parts data into the Kerridge system and ensure accurate completion of all parts documentation.

**What can we offer you?**

If you are successful you can look forward to
- 23 days holidays, (rising with length of service) plus bank holidays.
- Your Birthday Off
- On-going training opportunities
- Career progression,
- Competitive salary and individual performance-related bonus
- Enhanced Maternity and Paternity Leave