Specialist Customer Service Advisor

1 month ago

Nuneaton, United Kingdom Warwickshire County Council Full time

**About Us**

We’re known as the Supporting People Team and are part of a larger team that provide a countywide adult social care service that supports vulnerable residents. We’re here to offer information, guidance and signposting. We're proud of the work that we do and when you join our team, you'll be enabling the people we support to live their best life.

**What it’s like working with us**

As a Specialist Customer Service Advisor, you will be part of a team of around 40 people including Social Workers, Team Leaders, and Administrators. We all work together to deliver a high-quality service to some of the most disadvantaged people.

You will have conversations with people to help them identify what works well in their lives. You will assist them to uncover the strengths they possess both as an individual and in their community. Using these strengths, the person can be supported to improve areas of their life that matter to them.

**What we’re looking for**

You’ll be playing a vital role in the adult social care customer journey. You need to have exceptional communication skills both written and verbal. You will be able to adapt to the person you are speaking to, so they feel listened to and supported. Your maturity and resilience will help you deal with the varying emotions that people may display.

You will need to be able to evaluate a situation in order to identify potential risks and recognise when to seek advice from one of our Social Workers. As a caring person you will strive to help people in need.

Your natural sense of curiosity will drive you to learn more about the diverse ways people can be supported to improve their lives. Your problem-solving skills will be put to good use due to the varied nature of the work.

You will be able to work independently to a high standard, using multiple systems simultaneously, in order to contribute productively to the team. You also need to have the confidence to ask for help if you need it. Someone is always available to support you, either virtually or in person — you just need to ask

For the full Job Description and Person Specification please click the link here.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

**Why WCC?**
- Agile:_

We’re not rigid in the way we work. We’re flexible and know there are many ways to do a job well. We understand that people work differently so we ensure that you can work and grow in a way that suits you. Agile working is just one of the many benefits we offer.
- Benefits:_

We know our employees want to do the best job possible, so we believe in properly rewarding you for your hard work and commitment:

- LGPS (Local Government Pension Scheme)
- Generous Holiday allowance
- Employee benefits scheme
- Health & Wellbeing support
- Enhanced Maternity & Paternity leave

Find out more about our benefits
- Opportunity:_

At WCC, the breadth of roles here means you can shape your own career, whether that’s becoming the best at what you do, progressing with your strengths and ambition, or exploring interests in other areas within the Council, you’ll grow into who you want to be. Develop the career you want. Learn different skills. There is nothing stopping you from going a long way here and personally contributing to the county’s success.

**Additional Information**

**Closing Date**:Monday, 13**th** March 2023**

**Interview Date: 22**nd** and 24**th** March 2023

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