Customer Service Advisor

3 weeks ago

Nuneaton, Warwickshire, United Kingdom Discovery Full time

JOB TITLE: Customer Service Advisor

COMPANY: Flowtech

SALARY: £23,497

LOCATION: Oldbury (Dudley, Wolverhampton, Birmingham)

THE COMPANY: Flowtech is a leading distributor serving the hydraulic, pneumatic, industrial and process sectors. With over 180,000 products, (including many European brands), Flowtech is the largest fluid power distributor in the UK and Ireland. The business also supports their customers with a range of technical & engineering services, custom designs, and assemblies.

Flowtech are looking for an inquisitive and Driven individual to join the team in the role of Customer Service Assistant at this very exciting time as Flowtech takes a large step forward in its offering of both product and service line activities.

MAIN PURPOSE OF THE ROLE:

The Role of Customer Service Advisor is at the full front of the Flowtech Business and will suit candidates with a background within Customer Service B2C roles. We are looking for candidates that have a passion for problem solving and have confidence within a Telephone manner. The Key requirements for this role are a "get stuff done" attitude, with a practical head and ability to use great initiative. The ability to be able to maintain good communication in both team, customer interactions and a natural curiosity.

DUTIES AND RESPONSIBILITES:

  • Answering inbound calls/emails and providing resolutions
  • Sales order processing
  • Resolving pre/post sales enquiries/complaints
  • Liasing with third party courier companies on behalf of the customer
  • Collaboratively work with other departments to provide solutions/answers for customers e.g. Lead times, product alternatives.
  • Promote out digital channels and educate customers on how to use

THE INDIVIDUAL:

Ideally the candidate should possess relevant experience in a similar role/environment or be able to demonstrate an aptitude for the role.

  • Minimum 1 year Customer Service Experience
  • Strong Communication and people skills
  • Confident Telephone Manner
  • Self-motivated with good time management and excellent organisational skills
  • Efficient, accurate and timely in all aspects of the daily tasks

This is a fantastic opportunity for someone to develop and grow within a friendly and team oriented UK business.

PLEASE NOTE:

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All applications will be processed through Discovery, the retained managing consultants. Due to high volumes of applications, only those successful on application will be contacted for interviews.

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