Patient Data Coordinator

1 week ago

SouthendonSea, United Kingdom Southend East Primary Care Network Full time

Job summary

The post holder is a member of the Primary Care Network (PCN) providing clinical audit support to the network member practices. The post holder will provide support in monitoring the progress of audits undertaken in the PCN; provide data to the wider population health clinicians for actioning. This role will be required to set up databases/spreadsheets for the collection of audit data as well as running reports directly from SystmOne and obtaining data from other NHS data sources (NHS Digital, Public Health England etc.)

The successful applicant will be required to have strong IT skills and attention to detail for the data collection. The data provided to the PCN team will be used to contribute to written reports by the Primary Care Network Operations Manager. Additional training will be given throughout the year and Clinical Auditors across South East Essex are expected to meet regularly and provide peer support to each other.

The post holder will also, as required, provide data collection to help the wider PCN team achieve other key quality improvement, patient safety initiatives and work programmes.

Main Duties and Responsibilities

To obtain data and information for the PCN to:

Increase the health and wellbeing of the general population. Assess the Extended QOF Measures and complete all those related to Cardiovascular Disease, Learning Disabilities, Obesity, cancer screening and Chronic Obstructive Pulmonary Disease (COPD). Contribute as a team member to supporting other clinical audit staff employed in the PCN to carry out the delivery of the objectives in the South East Essex Population Health programme and deliver on a timely basis. The operational auditor will work with the Primary Care Network Coordinating Supervisor Operations Manager/Clinical Director, Public Health Teams and CCG to obtain the PCN baseline measures for the identified specialities. Share and provide data findings with the Primary Care Network Coordinating Supervisor in monitoring the progress of other local audits undertaken in neighbouring PCNs. Explain the systems in place in the PCN for reviewing clinical audit proposals and their findings to clinical staff as appropriate and contribute to ensuring that any ethical issues relating to clinical audit are handled appropriately. Provide audit support to the delivery of Quality Improvement projects for the PCN. Supporting the operational manager with administrative duties, such as rota creation, minute typing for partner minutes and contractual matters.

Data Collection

Set up and run SystmOne searches, under the instruction of the Primary Care Network Operations Manager, Public Health and the Clinical Directors, to identify the PCN needs and also to monitor progress against indicators. Collect audit data by interviewing patients and/or staff as required. Retrieve data from information systems and clinical documentation for the purpose of undertaking clinical audit (consistent with the audit measures and data collection instructions) or support clinical staff carrying out these functions directly. Set up databases and spreadsheets for the collection of audit data and enter audit data as required. Check the accuracy, completeness and timeliness of data entered in to a database or spreadsheet for a clinical audit and advise relevant people of missing or inaccurate data or an impending deadline for submission of complete and accurate data. Analyse or assist clinical staff in analysing audit data appropriately so that the level of compliance with best practice can be determined and the results used to prompt changes in practice as necessary.

Contributing to carrying out work needed to ensure that the PCN meets external requirements related to clinical audit.

Maintain documentation related to clinical audit consistent with approved policies, the Data Protection Action, General Protection Data Regulations (GDPR) and Human Rights Act and ensure that the information is available for reporting purposes. Record progress of clinical audit activity on the PCN database systems ensuring that there is a detailed, timely and accurate record of all allocated projects. This will include evidence of improvements achieved through clinical audit. Help prepare relevant informative reports on clinical audit progress for submission to relevant meetings, committees or staff in the organisation.

Contribute to supporting the smooth running of the Primary Care Network.

Attend speciality clinical audit meetings as required and any other local or regional audit meetings pertaining to Clinical Audit as requested by the PCN Manager or Clinical Director. Attend meetings with the other PCN Clinical Audit Team for the purpose of reviewing the departmental activity and sharing general information. Participate in raising the profile of clinical audit through contributing to South East Essex PCN meetings. Share information and learning to contribute to the continuing development of staff employed to support clinical audit on a PCN-wide basis and for staff undertaking clinical audits in South East Essex.

Communication

Communicate effectively with other team members;

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication;

Enthusiastic about health promotion and lifestyle change.

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision;

Take responsibility for maintaining a record of own personal development;

Work with management on any new training requirements;

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Health, safety and security

Use the personal security systems within the workplace according to practice guidelines;

Identify the risks involved in work activities and undertake them in a way that manages the risks;

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within their area of responsibility;

Use the computer monitor safely.

Service improvement

Work with colleagues in the team on the development of current and new services and other initiatives;

Work closely with the Physician Associate and Healthcare Assistant to identify areas of need for Canvey Island PCN.

Quality

Alert other team members to issues of quality and risk in the care of patients;

Ensure own actions are consistent with clinical governance systems;

Know the organisations policies, especially the whistle-blowing policy, available in the practice staff handbook;

Be able to manage their own time effectively.

Equality and diversity

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures;

Respect the privacy, dignity, needs and beliefs of patients and carers;

Information processes

Maintain confidentiality or information relating to patients, relatives, staff and the PCN;

Maintain accurate and contemporaneous electronic patient records on SystmOne;

Take the necessary precautions when transmitting information.

Duties and Responsibilities:

Attend annual updates and mandatory training as required;

Highlight any gaps in knowledge/training needs to their line manager to allow them the opportunity to offer support in order to fulfil the duties of this post;

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role;

Work in line with organisational policies and procedural guidelines.

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service.

Person Specification

Experience

Essential

Confident using Systmone, including: Reporting, Rota Creation and Communication Annex functionalities. Has worked in Primary Care before Able to work Autonomously High attention to detail Working within a team - both clinical and non-clinical staff members Clinical audit experience

Desirable

Has worked in PCNs or GP practices before Experience in audit work and re-auditing (audit cycle) Strong digital knowledge and know-how Experience in Excel Spreadsheets Experience of utilising Systmone Experience of systems such as Ucheck, CQRS and Tradeshift

Qualifications

Essential

GCSE A-C in English and Maths Qualified from a 2 day Personalised Care Institute Care Coordination Course

Desirable

Qualification in Audit/Coding Level 3 Management Qualifications Attended a Care Navigation Course

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