Patient Experience Manager

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Spire Healthcare Ltd Full time

Job Title: Patient Experience Manager

Job Summary:
Spire Healthcare Ltd is seeking a Patient Experience Manager to lead and drive improvements to the patient experience. The successful candidate will be responsible for monitoring changes, trialing initiatives, and ensuring they are embedded within the hospital.

Key Responsibilities:
- Lead and drive improvements to the patient experience
- Monitor changes and ensure initiatives are trailed and embedded
- Coordinate complaints and provide high-quality responses
- Lead the complaints process during CQC interviews
- Develop plans to achieve Outstanding status
- Ensure patient feedback is used to guide service provision

Requirements:
- Ability to work proactively and independently
- Exceptional team player
- Competence in Microsoft Office packages
- Competence in writing formal letters
- Healthcare business experience
- IT skills
- Data interrogation and analysis
- Experience of dealing with patients and other stakeholders

Benefits:
- Competitive salary
- Comprehensive benefits package
- Access to discounts and offers
- Wellness screening
- Private medical cover
- Life assurance
- Free onsite car parking

About Spire Healthcare Ltd:
Spire Healthcare Ltd is a leading healthcare provider with a commitment to delivering high-quality patient care. We offer a range of benefits and opportunities for career development.


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