Dental Health Advisor

1 week ago

Swansea, United Kingdom Welsh Ambulance NHS Trust Full time

Job summary

Are you ready for a new direction in your career with an exciting new challenge?

Would you like to work for a forward-thinking evolving service which is at the heart of unscheduled care in Wales where you can use your clinical knowledge to provide excellent care to patients through telephone triage.

Due to the on-going roll out of 111 across Wales we, at the Welsh Ambulance Service, are now recruiting Registered Dental Nurses at our 111 Wales Clinical Contact Centre based at Thanet House, Swansea.

As a predominantly Out of Hours Service you will be expected to work a variety of shifts including evenings weekends and Bank Holidays to meet service requirements.

The post holder may be required to work at any of the Welsh Ambulance Services NHS Trust sites/offices in line with service needs. To undertake any other tasks/duties as requested by your line manager.

The post holder will be required to undertake call handling duties on a regular basis.

The post holder must at all times carry out his/her responsibilities with due regard to the Welsh Ambulance Services NHS Trust policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality and Data protection Act.

Induction training will be full time for 4 weeks, office hours for the first month and then a variable shift pattern until training completes.

Main duties of the job

Undertake dental triage utilising the clinical software system ensuring that documentation is reflective of the service user's episode of care.

Provide concise and relevant advice to callers with dental symptoms, providing information to enable access of relevant and appropriate (Health Board) services to meet the callers needs.

Undertake intensive induction training programme and continually update and improve skills.

Share best practice and knowledge within the dental team identifying sources of information.

Ensure ongoing personal and professional development and participate in personal development reviews.

To inform the Operational Senior Clinical Advisor or Call Handler Co-ordinator and Team Leader of any issue affecting service delivery, at the time the issue is highlighted.

All staff have a responsibility to participate in the Welsh Ambulance Services NHS Trust Appraisal Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

#RemarkablePeople

Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.

The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from BME communities and disability groups.

Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English

Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

Minimum or 5 GCSE's (or equivalent) National Certificate/NVQ Level 3 in Health Dental Nursing Current registration with General Dental Council

Desirable

Certificate in Oral Health Education

Experience

Essential

Significant Dental Nurse Health Service experience (post qualification) Evidence of providing information and advice to the public in a confident manner

Desirable

Previous experience of telephone triage

Aptitude and Abilities

Essential

Able to use software packages , Microsoft Office, Intranet Advanced keyboard skills Able to demonstrate a commitment to achieving professional standards and quality care Demonstrates sensitivity to the needs in individuals and groups Able to prioritise tasks and to manage conflicting demands on time and resources to deliver objectives Able to communicate effectively and confidently with members of the public using multi-media , telephone or email Ability to work under pressure Ability to work within clearly defined limits Ability to work within the multi-disciplinary/multi-agency team Be able to demonstrate tact and diplomacy when working with others Good interpersonal skills and able to develop effective working relationships and demonstrate professional credibility with colleaguess. Work effectively as part of a team Demonstrates commitment to and enthusiasm for facilitating personal development and lifelong learning Knowledge and understanding of equality and diversity issues in relation to learning and development Evidence of undertaking additional skills training, willingness to be developed further

Desirable

Ability to communicate in Welsh (written/verbal)

Values

Essential

Show and be able to work in accordance with the Trusts values and behaviours

Other

Essential

Flexible in their approach to working hours

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