Skills Coach – Aviation Customer Services

To deliver high quality training programmes that develop Apprentices’ knowledge, skills and behavioursas required for their Apprenticeship. Complete individual Apprentice learning, assessments, reviews and completions in a timely manner as set by management, achieving or exceeding the required quality standards. To support all elements of the Apprentice journey, including preparation for Gateway for Standards Apprentices, providing Apprentices with constructive, professional and relevant feedback and support in order for them to gain the Apprenticeship Framework or Standard, as appropriate.

This position is Hybrid (50% Remote and 50% at 29 Reg The Duke of Gloucester Barracks British Army barracks at South Cerney in Gloucestershire).

Core tasks and responsibilities

Support and deliver a high quality, robust, individualised Apprenticeship initial assessment identifying the starting point of the Apprentice’s journey in relation to the knowledge, skills and behaviors required for their Apprenticeship

Provide coaching and mentoring to Apprentices to support the development of knowledge, skills and behaviours required for their Apprenticeship

Provide constructive, professional and relevant feedback that supports Apprentices progress in relation to their Apprenticeship Framework or Standard

Utilise all available and appropriate technology in the delivery of learning programmes to support and develop Apprentices knowledge, skills and behaviours effectively and efficiently

Willingness to positively embrace new ways of working, technology and approaches to learners and think of creative solutions to engage learners when appropriate who are deployed away from their usual workplace

Arrange regular workplace visits/contact with Apprentices to induct, observe, support, develop and progress Apprentices

For all regulated qualification delivery, assess the work of Apprentices in/at the workplace/virtual classroom/workshop within set timeframes and guidelines laid down by the awarding body and the customer

Observe Apprentices in/at the workplace/ virtual workshop against criteria laid down by the awarding body/Apprenticeship Standard and give feedback and support as appropriate

Ensure all assessments and presented evidence for both regulated qualifications and Apprenticeship Standards are valid, authentic, relevant, current and sufficient and achieve agreed internal quality assurance rates set by management

Carry out thorough individual Progress Reviews with Apprentices and submit paperwork within agreed timescales as laid out by the customer

Ensure that own allocated Apprentices are developing and progressing in line with their target achievement dates and liaise with the Programme Manager/s for the purpose of monitoring the progress of qualification/standards achievement and the development of the Apprentice

Promptly identify situations requiring periods of Apprentice absence from their programme and complete/submit accurate paperwork as required

Ensure that Apprentice records are accurately maintained, including records held within MIS, e-portfolio and online learning systems

Complete Apprentice visits, either virtual or to other sites and locations, when required or as directed by management

Internally quality assure the work of other Apprenticeship Coaches where qualified and directed

Work Proactively with the Apprentices, Military or civilian line management and colleagues to actively encourage positive relations and actions in the best interests of the learner

Maintain positive relations with Apprentices, customers, business partners and all other stakeholders to ensure Pearson TQ retains and gains business

Aid Apprentices to develop positive attitudes towards learning, studying and achieving their Apprenticeship

Attend standardisation and team meetings as required

Identify, complete and record appropriate annual Continuing Professional Development (CPD) activities that maintain your ability to support the delivery of allocated Apprenticeship programmes

Assist in the assessment of other qualifications or development of other Apprentices when required

Be flexible over hours of attendance/work, including evenings and weekends when required

Be prepared to work on other apprenticeship delivery programmes for PTQ appropriate to qualifications

To undertake any other duties as may be required from time to time

Our Successful Applicant

Someone who has experience in delivery of Large Good Vehicle Apprenticeship Standard/Driver Apprenticeship Framework and Supply Chain Operative Apprenticeship Standard/Warehousing Apprenticeship Framework.

Training / Competencies

Excellent communication skills

Proven coaching and mentoring skills, or a willingness to develop these skills

Outstanding interpersonal and presentational skills

Good IT skills

Ability to work under own supervision

Holds relevant training/ Coaching/Assessor qualifications

Experience

Essential

Background in Logistics & Air Ground operations, interacting with customers to provide passenger services at check-in counter, flight information desk, arrival/ transit hall and boarding gate

Background in Supply Chain Warehousing, Experience with customers, suppliers and transport companies. coordinate and monitor the receipt, order, assembly and dispatch of goods. use space and mechanical handling equipment efficiently

Good time management and planning

Can demonstrate effective Apprentice programme management

Can demonstrate use of technology to support effective and efficient delivery

Work in a target driven environment

Proven track record in achieving targets

Good written skills that captures detailed feedback and target setting of objectives

Desirable

Proven coaching and mentoring skills

Experience of Ofsted inspections

Understands ESFA funding requirements

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

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