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Product Support

2 months ago

Hertfordshire, United Kingdom Haven Full time

Job Title: Product Support (Maternity Cover)
Location: Hemel Hempstead (Hybrid – 50% Office / 50%Remote)
Type: Fixed Term Contract (9 Months)
Competitive Salary + Bonus and Benefits
YourOpportunity:
Are youlooking to leverage your skills in technology to enhance customer experiences?Haven is seeking a dedicated Product Support professional to join ourTechnology Department on a 9-month maternity cover contract. This role iscrucial in maintaining our service excellence, ensuring that technologycontinuously supports our mission to create memorable holiday experiences. Ifyou're a problem-solver, keen to make an impact, and thrive in a vibrant workenvironment, this position is for you.

What ThisRole Will Involve:
- Serve asa primary contact for product support within the Technology team.
- Managequeries and issues effectively, ensuring timely resolution.
- Collaborateclosely with other departments to maintain service and support alignment.
- Engagewith stakeholders to gather feedback and implement improvements.
- Contributeto project teams, providing product knowledge and support insights.
- Maintaindetailed records of issues and resolutions for future reference.
- Participatein training sessions to stay updated with the latest technology and practices.
- Offersupport and guidance to team members, enhancing overall team effectiveness.
- Ensurecompliance with company policies and industry standards.
- Assist invarious ad hoc projects as needed within the Technology department.

What We’dLike You to Bring:
- Previousexperience in a Product Support, Helpdesk, or Contact Centre role.
- Excellentproblem-solving skills and attention to detail.
- Stronginterpersonal and communication skills.
- Abilityto manage multiple tasks simultaneously in a fast-paced environment.
- Aproactive approach and a keenness to improve existing processes.
- Familiaritywith Microsoft Office suite and other related technology.

What’s In It For You?
- Holiday allowance that rises with service, plus a‘Holiday Buy Scheme’
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family andfriends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunitiessuch as Apprenticeships and Degrees
-Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?
We’re part of an award-winning Bourne Leisure family, which includes Haven& Warner Hotels. We have 9,000 fantastic team members and 38 beautifulseaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?
Working with us is ultimately defined by ourexceptional people and teams. At Haven, we take pride in our Breath of FreshAir culture, which focuses on valuing and supporting every team member. Weprioritise openness and transparency in our interactions allowing our teammembers to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week willbe spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation orskills test, depending on the role.