IT Service Desk Analyst
4 weeks ago
Are you looking to break into the world of IT? Do you enjoy helping people and problem-solving? Passionate about delivering excellent customer service?
If your answer is 'yes' to all of these, keep reading.
Want to know a little about us?
At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.
We're proud to be a Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list.
What does the role involve?
Reporting to the IT Service Desk Manager, you will be responsible for interacting with your internal stakeholders to support them with their ongoing IT issues. You will work a shift pattern between the hours of 7:00 to 18:00, Monday to Thursday with a 7-hour shift on Friday. Every 7 weeks there will be a requirement for you to work 18:00 – 20:00 of Extended Service Desk including the weekend from 7:00-20:00 to ensure our colleague's calls are answered outside of core business hours. A minimum of 1 day a week will be required to work from our Leeds office.
Some of your key duties will include:
Acting as the first point of contact for all IT-related incidents, giving high-quality support Logging and maintaining all incidents and requests in our ServiceNow ticketing system Providing great communication ensuring that all users are kept informed of progress at all times. Making sure that customer requests are recorded accurately and with a high level of detail using the ServiceNow call logging software
What are we looking for?
You will be a team player who comes with a positive mindset and is passionate about customer satisfaction. You enjoy working in a highly collaborative role and multi-tasking. You're curious about asking questions and finding solutions. Should you come with experience with Multi-Factor Authentication, Azure Active Directory, and Remove Symantec Netbackup this would be a bonus, however, we'll be happy to provide training for those willing to learn.
Also, we're looking for the following:
Knowledge of ServiceNow (Nice to have) Excellent communication skills, both verbal and written Organisational skills Customer focused background
What can we offer you?
At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine .
In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:
Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year
What's the next step?
Interested? Start your application today and see what Novuna can offer you.
Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.
#LI-Hybrid
-
Service Desk Analyst
2 weeks ago
Leeds, United Kingdom Circle Recruitment Full time**Service Desk Analyst - Up to £25,000 - Leeds** **Active Directory - Service Desk - Help Desk - Office 365 - M365 - Windows - Servers - IT - Networking - Azure - Cloud - IT Technician - Analyst** My client operating within an MSP environment is looking for a Service Desk Analyst to join their team in Leeds to provide 1st line support and manage tickets...
-
Service Desk Analyst
3 weeks ago
Leeds, United Kingdom Quantica Technology Full time1st / 2nd Line Service Desk Analyst / Helpdesk Analyst - Leeds, West Yorkshire - to £27,000, hybrid plus great benefits. Leading professional services organisation requires a 2nd Line Service Desk Analyst / Helpdesk Analyst / Support to support internal and external clients on a busy helpdesk. You will have 2-3 years experience of working in a Servicedesk...
-
2nd Line Service Desk Analyst
4 weeks ago
Leeds, United Kingdom BPM Tech Full time2nd Line Service Desk Analyst - Up to 35k - 10 % bonus - Excellent career progression - Hybrid working - 3/4 days per week remote My client offers ground-breaking technology for backup, disaster recovery, and business continuity solutions. They have global operations and data centres to ensure their client's business is supported 24/7/365, providing...
-
2nd Line Service Desk Analyst
5 days ago
Leeds, Leeds, United Kingdom BPM Tech Full time2nd Line Service Desk Analyst Up to 35k 10 % bonus Excellent career progression Hybrid working 3/4 days per week remoteMy client offers ground-breaking technology for backup, disaster recovery, and business continuity solutions. They have global operations and data centres to ensure their client's business is supported 24/7/365, providing everything from...
-
Service Desk Analyst
6 days ago
Leeds, United Kingdom Searchability Full timeService Desk Analyst Are you looking for a company with great products, clear progression and technical upskilling opportunities? Look no furtherSalary; Up to £28,000Location; LeedsBenefits; personal training and development plan, Healthcare, Discounted products, Social events and much more Who are we? We are a forward thinking modern cultured company,...
-
IT Service Desk Analyst
3 weeks ago
Leeds, United Kingdom Interactive Investor Full timeWHO WE ARE:interactive investor is an award-winning investment platform that puts its customers in control of their financial future.We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...
-
IT Service Desk Analyst
3 weeks ago
Leeds, United Kingdom Interactive Investor Full timeDescription WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under...
-
IT Service Desk Analyst
6 days ago
Leeds, Leeds, United Kingdom Interactive Investor Full timeDescription WHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We've been helping investors for over 25 years. We've seen market highs and lows and been resilient throughout. We're now the UK's number one flat-fee investment platform, with assets under administration...
-
IT Service Desk Analyst
1 month ago
Leeds, United Kingdom Picture More Ltd Full timeAre you an IT Support professional looking for your next challenge? Are you seeking a role which offers more hybrid flexibility for a better work-life balance? Do you have experience supporting Office 365, Active Directory and other Microsoft applications? If so, this opportunity might be the perfect fit for you! Join a friendly Leeds based team providing 1...
-
Service Desk Analyst
2 months ago
Leeds, United Kingdom SearchData Full timeSearchDATA Group is currently looking to recruit an experienced First Line Support professional for a growing legal services organisation in central Leeds. T. for end users who require support. You will be required to deal with support incidents submitted to the Service Desk through a number of mediums such as but not limited to, Telephone Calls, Email...
-
Service Desk Analyst/1st Line Support
1 week ago
Leeds, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst/1st Line Support - Full Time - Contract - Hybrid About the role As a Service Desk Analyst, you will be supporting the profitable growth of our client's business by providing strong assistance for internal teams on creating user ID's whilst proving response to the ticketing systems and phone requests that occasionally comein. This role...
-
Service Desk Analyst/1st Line Support
6 days ago
Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full timeService Desk Analyst/1st Line Support - Full Time - Contract - HybridAbout the roleAs a Service Desk Analyst, you will be supporting the profitable growth of our client's business by providing strong assistance for internal teams on creating user ID's whilst proving response to the ticketing systems and phone requests that occasionally comein. This role will...
-
Leeds, United Kingdom ReCulture Full timeOur client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...
-
Leeds, United Kingdom ReCulture Full timeOur client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...
-
Leeds, United Kingdom ReCulture Full timeOur client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...
-
Leeds, United Kingdom ReCulture Full timeOur client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...
-
Leeds, United Kingdom ReCulture Full timeOur client is a leading and award-winning international commercial law firm with offices in Liverpool, Manchester, London, Leeds, Newcastle, Piraeus, Singapore, Monaco, and Hong Kong. With more than 950 people including 200 partners and legal directors, the firm delivers advice and strategic guidance spanning the full legal spectrum, from non-contentious...
-
2nd Line Service Desk Engineer
2 weeks ago
Leeds, United Kingdom vertex-it-solutions Full timeRole**:2nd Line Service Desk Engineer** Reports to**:Service Desk Manager** Our client are an established and successful solutions and services provider who support clients in the Yorkshire and surrounding areas. Due to their continued growth, they are currently looking to add to their existing service desk team. The 2nd Line ServiceDesk Engineer will be...
-
IT Service Desk Manager
2 weeks ago
Leeds, United Kingdom Squire Patton Boggs Full timeAre you an experienced IT professional looking to join a global firm with a collaborative, inclusive culture? Are you keen to further your career with an exciting new role? We're looking for an enthusiastic, committed individual to join our Technology Services team in Leeds and lead our UK Service Desk function. Our Firm Squire Patton Boggs is one of...
-
IT Service Desk Engineer
3 weeks ago
Leeds, United Kingdom hireful Full timeFancy working for a company voted the Best UK Employer for flexible working? Keen to work for an employer who put flexible working at the top of their priority list for employees? This multinational organisation is looking for their next 2nd Line IT Service Desk Engineer to join their growing IT Support team in their Leeds office. If you have experience of...
