Service Desk Analyst
3 weeks ago
SearchDATA Group is currently looking to recruit an experienced First Line Support professional for a growing legal services organisation in central Leeds.
T. for end users who require support.
You will be required to deal with support incidents submitted to the Service Desk through a number of mediums such as but not limited to, Telephone Calls, Email and face to face contact.
You will be responsible for ensuring all support incidents, requests and problems are logged in the company’s ITSM toolset and are resolved in line with the I.Competitive salary – £21-24k
~25 days holiday + bank holidays
~ Career progression opportunities into the 2nd/3rd line
~ Contributory pension
~ Office based position
The 1st line Service Desk Analyst will work with the team to ensure that the following team objectives are met:
Maintain regular communication with the end user providing updates on the progress of their support request to a its resolution.
Immediately flag any system problems or major incidents
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