Travel Retail

1 week ago

Longford, United Kingdom Clinique Full time
Travel Retail - Clinique - Sales & Education Coach - Heathrow Airport - 37.5 Hours

We have an exciting opportunity for Clinique Sales & Education Coach based in London Heathrow Airport. This role will report to the Sales and Education Executive (SEE). This role closely collaborates with the Regional Education Manager to ensure consistent service and enhances productivity and sales in the designated airports. The Sales & Education Coach is instrumental in driving sales and advancing our advisors through in-store coaching strategies, partnering with SEE & REM to pinpoint key areas for focus and growth. They also exemplify the brand/s visions and strategies.

The main role responsibilities are as follows:

1. Education Support:

  • Coach, motivate, and evaluate team performance based on productivity and other KPIs.

  • Work alongside the Counter Manager to identify and address training opportunities in their team.

  • Create and maintain an in-store education plan for each advisor.

  • Coaches new Consultants through inside Clinique & reviews progress with SEE/ CM

  • Conduct strategic follow-up of all classroom education and virtual workshops to ensure successful roll out of training initiatives, including Clinique eLearning / TR U content, advocating and gaining knowledge.

  • Assist, as required, with the facilitation of core education programmes.

  • Identify locally relevant education opportunities to develop talent and capability with our advisors through regular monitoring, feedback, and reporting.

  • Conduct training for agency, to support with promotions, events during launches and/or high traffic moments.

  • Support REM with organising & delivering in person seminars

  • Manages & maintains the Education training tracker for all Consultants

2. Sales Performance and Productivity:

  • Mentor teams in-store to meet retail sales objectives defined by the company through the SEE.

  • Support and coach advisors to ensure that they have the skills necessary to sell across category as well as achieve brand/s KPIs

  • Host on-counter Education workshops to drive the sell-through of new launches/limited-life collections/product priorities.

  • Boost retail sales using the 70/30 approach (30% of time dedicated to selling) - actual KPI targets set by SEE.

3. High Touch Service:

  • Lead by example, always delivering exceptional service.

  • Drive service standards through coaching and feedback.

4. Digital:

  • Assign relevant Clinique eLearning lessons and/or TR U content and ensure teams’ completion of designated E-Learning.

  • Follow-up content assignments with the team to ensure learnings are retained and actioned.

  • Utilize the Clinique Education & TR U dashboards to monitor team’s E-Learning activity, engagement, and overall progress.

  • Provide ongoing social media engagement coaching and development for advisors.

5. Events:

  • Support brand/s in-store events, aligned to product priorities for key shopping moments.

  • Provide coaching and feedback to specialists during events.

  • Track and report event sales performance to the SEE/Airport Coordinator.

6. Image:

  • Ensure counter teams maintain Clinique personal grooming standards.

  • Maintain the brand image at counters by assisting with cleaning and organizing counters, tester stations, and displays

Qualifications
Characteristics of a successful candidate are:

  • Experience in delivering impactful in-store and digital education programs with consistent follow-up.

  • Exceptional facilitation and coaching abilities.

  • Excellent verbal and written communication skills, both in person and virtually.

  • Results-driven and action-oriented approach.

  • Mature business acumen with strong analytical and commercial skills.

Job: Retail - Store
Primary Location: GB-ENG-Heathrow
Job Type: Standard
Schedule: Full-time
Shift: Variable
Job Number: 2414081

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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