Solutions Engineer

3 weeks ago

Ruddington, United Kingdom Ideagen Full time

Role Purpose

Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.

So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.

Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.

Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.

Operating across the North American region you will become trusted ambassador to our clients. You will be selling to and working with some of the largest Government, Defense & AEC Companies in the world.

Ideagen is seeking a Solutions Engineer to focus on our Quality line of products. Your primary objective will be to understand the unique quality management challenges faced by prospective clients and demonstrate how our solutions can address their needs effectively. 

Ideagen views the role of an SE as the co-pilot in the sales process, your role will be to work closely with your sales community to ensure that the right focus and effort is applied to deals and revenue retention.

This position operates within the Enterprise and mid-market sales space, the successful candidate should demonstrate their ability to work at both levels and understand the required impact of delivering a buying experience to different audiences whilst maintaining an outcome focussed solutioning approach.

#LI-REMOTE

Responsibilities

• Engage with prospective customers to understand their quality management requirements and business objectives
• Conduct in-depth consultations, discovery and needs assessments to identify pain points and opportunities for improvement
• Demonstrate our products and solutions to potential customers, leading with, how the solution will resolve their pain and showcasing their features and capabilities in relation to quality management
• Collaborate with the sales team to develop customized presentations, proposals, and solution designs tailored to the specific needs of each prospect
• Build strong relationships with key stakeholders, including executives, quality managers, and IT professionals, to gain buy-in for our solutions
• Provide expert advice and guidance on industry best practices, standards, and regulations related to quality management
• Participating in industry events, conferences, and seminars to promote our company's expertise in quality management
• Keeping abreast of industry trends, emerging technologies, and competitive landscape to stay ahead of the curve
• Design, develop and maintain product demonstration environments based on key Verticals & Territories
• Provide guidance to Product / Pre-Sales Support Team to maintain real time data in Demo Environments
• Build Role Play / Demo Scripts specific to “future customer” defined use case requirements
• Responding to functional and technical elements of RFP

Skills and Experience

• Proven experience (5 years+) working in a Pre-Sales/Sales engineering, consulting or management role within the Quality Management industry. (Degree in Business Administration, Engineering, Quality Management or relevant certifications (. Six Sigma, Lean, ISO 9001 Lead Auditor) is a plus.
• Deep understanding of quality management principles, methodologies, and frameworks, such as Six Sigma, Lean, Total Quality Management (TQM), and ISO standards.
• Strong knowledge of quality management software solutions and platforms.
• Awareness of SaaS, the benefits of a SaaS solution, API & interoperability, and Data Warehousing. (Understanding of software architecture would be a bonus) 
• Excellent presentation and communication skills, with the ability to articulate complex concepts clearly and persuasively.
• Strong analytical and problem-solving skills, with a customer-centric mindset.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Proven track record of successfully managing multiple Pre-Sales engagements simultaneously.
• Willingness to travel as needed to meet with clients and attend industry events.
• Must be able to present himself/herself in a professional manner and is a self-motivated, detail-oriented individual.
• Proficient in Microsoft Office (Word, Excel, Outlook)

Behaviors

Ambitious - Drive, Planning & Execution Adventurous - Flexibility, Resilience & Savvy thinking Community - Collaboration & Communication

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