Product Support Specialist
2 weeks ago
We are seeking a dedicated Product Support Specialist to join our team in Hemel Hempstead, United Kingdom. As a Product Support Specialist, you will be responsible for:
- Serving as the primary point of contact for customers, providing expert technical assistance via phone, email, and chat
- Troubleshooting and resolving complex technical issues, escalating to cross-functional teams when necessary
- Maintaining detailed documentation of customer interactions and solutions in our CRM system
- Contributing to knowledge base articles and FAQs while staying updated on product features through training sessions
- Identifying recurring issues and providing feedback on product usability to enhance overall customer satisfaction
- Assisting in improving support processes and procedures to ensure efficient customer service
Qualifications
- 2+ years of experience in product support or a related customer service role
- Strong problem-solving skills and ability to think analytically
- Excellent verbal and written communication skills
- Customer-centric approach with a passion for delivering exceptional support
- Proficiency in CRM software and ticketing systems
- Experience with remote support tools and troubleshooting technical issues
- Bachelor's degree in Computer Science, Information Technology, or a related field (preferred)
- Technical certifications relevant to our products (preferred)
- Solid understanding of software and/or hardware products
- Ability to work independently and collaboratively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to adapt to changing priorities and new technologies
Additional Information
We offer…
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.
Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc)
-
Product Support Data Specialist
6 months ago
Hemel Hempstead, United Kingdom Blackhawk Network Full time**Overview**: Based in Apsley, the Original Content team is responsible for developing and maintaining Blackhawk’s own gift card content to drive incremental revenue and bring growth opportunities to the gift card category. The successful applicant will work extremely closely with our Consumer Marketing Team and Operations team to manage our market leading...
-
Product Development Support Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full timeCompany OverviewAt Smiths Detection, we are committed to making the world a safer place. Our innovative products and solutions help safeguard people, business, and infrastructure across the globe.Job SummaryWe are looking for a talented individual to support our marketing team in developing and implementing marketing strategies. The successful candidate will...
-
Electrophysiology Product Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Boston Scientific Gruppe Full timeRole OverviewWe are seeking a skilled Electrophysiology Product Specialist to join our team in London. As an expert in electrophysiology, you will be responsible for providing clinical support and technical assistance to customers in the region.About Boston Scientific GruppeBoston Scientific Gruppe is a leading medical device company that develops innovative...
-
Product Specialist Iii
6 months ago
Hemel Hempstead, United Kingdom Thermo Fisher Scientific Full time**Product Specialist for Surface Analysis in EMEA** **Job Description Details**: **Job Description**: Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life...
-
Specialist Trainer
6 months ago
Hemel Hempstead, United Kingdom ivolve Care and Support Full time**Location**: Hemel Hempstead, with travel around Hertfordshire, Bedfordshire and Essex **Salary**: £27,000 - £30,000 per annum **Hours**: Monday - Friday across 37.5 HPW, dependent on business needs. **Sponsorship**: This role does not provide support for Sponsorship at this time **We’re here to support** **people to flourish in a place** **they...
-
Female Senior Support Worker
6 months ago
Hemel Hempstead, United Kingdom Alina Disability Support Full timeEarn competitive pay + develop and grow with a company that cares about you! If you’re outgoing, friendly and passionate about people, you could make a real positive difference as a Senior Support Worker in the Alina Homecare Disability Support Team in Hemel Hempstead. You’ll be supporting people with learning disabilities, autism and mental health to...
-
Product Marketing Specialist
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom ASUS Full timeAbout the RoleWe are seeking a highly skilled Product Marketing Specialist to join our dynamic team at ASUS, covering the Systems category. This is an exciting opportunity to drive marketing efforts and build relationships with key retail partners in the UK.Key ResponsibilitiesDevelop and execute quarterly co-marketing plans with retail partners to drive...
-
Production Support Engineer
2 months ago
Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £35,000 - £45,000We are seeking a highly skilled Production Support Engineer to join our team at beBee Professionals in Hemel Hempstead. The successful candidate will be responsible for performing maintenance tasks, troubleshooting equipment issues, and ensuring that all machinery is properly maintained and functioning efficiently.Key Responsibilities:Perform routine...
-
Hemel Hempstead, Hertfordshire, United Kingdom Walsingham Support Full timeAbout the Role:We are seeking a dedicated Care Specialist to support adults with learning disabilities, autism, and complex needs in their daily lives. This rewarding role involves providing personalized care, promoting independence, and enabling individuals to reach their full potential.Key Responsibilities:Provide personal care, meal preparation, and...
-
Education Support Specialist
1 month ago
Hemel Hempstead, Hertfordshire, United Kingdom beBee Professionals Full time £20,000 - £25,000We are looking for an Education Support Specialist to join our team at beBee Professionals in Hemel Hempstead, United Kingdom. The role involves managing classrooms during teacher absences and ensuring that students remain engaged in their work.Key Responsibilities:Supervise and manage classrooms in the absence of the regular teacher.Deliver pre-prepared...
-
IT Support Specialist
4 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Sir Robert McAlpine Full timeWelcome to Sir Robert McAlpine, a leading construction company with 155 years of history. We're committed to excellence and proud to be a family-owned business.We're looking for an IT Support Specialist to join our Business Systems Department, which plays a vital role in supporting all things 'IT'. This exciting opportunity has been created to supplement our...
-
Test Engineer
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom undisclosed Full time**Job Title:** Test Engineer - Construction Products Specialist**Job Summary:Undisclosed is looking for a skilled Test Engineer - Construction Products Specialist to join its team. The successful candidate will conduct client visits, liaise with clients, and advise on the status of work to facilitate premier customer service & on-time delivery on all work...
-
Hemel Hempstead, Hertfordshire, United Kingdom ASUS Full timeJob SummaryWe are seeking a highly skilled Digital Product Marketing Specialist to join our UK marketing team. This role will be responsible for the merchandising and marketing of ASUS products within selected retail channels, both online and in-store.About the RoleDevelop and execute quarterly co-marketing plans that drive demand and sell-through in your...
-
Domestic Support Specialist
3 days ago
Hemel Hempstead, Hertfordshire, United Kingdom The Talent Hub Full timeWe are seeking a highly motivated Domestic Support Specialist to join our team at St Pauls Care Centre in Hemel Hempstead. The successful candidate will be responsible for maintaining the cleanliness and hygiene of the care home, ensuring a safe and comfortable environment for our residents.As a key member of our housekeeping team, you will work closely with...
-
Senior Quality Assurance Specialist
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom BSI Full timeAbout the RoleWe are seeking a highly skilled Senior Quality Assurance Specialist to join our Personal Protective Equipment (PPE) team. As a key member of our laboratory, you will be responsible for ensuring that all PPE products meet the required safety and quality standards.
-
Specialist Production Instructor
6 months ago
Hemel Hempstead, United Kingdom Ministry of Justice Full timeSalary - £30,471 Number of jobs available - 1 Detail of reserve list - 12 Months Region - East of England City/Town - Hemel Hempstead Building/Site - HM Prison Mount, HP3 0NZ Grade - EO Organisation Grade for HMPPS - Band 4 Post Type - Permanent Working Pattern - Full Time, Part Time, Part Time/Job Share, Other Role Type - Industrial Job...
-
Customer Service Representative
1 week ago
Hemel Hempstead, United Kingdom Think Specialist Recruitment Full timeWe're now recruiting for a world-renowned international business that provide life-changing and saving products and services; a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices. We are looking for a Customer Service Coordinator to join the company on a 12-month fixed-term...
-
Customer Orders Coordinator
1 week ago
Hemel Hempstead, United Kingdom Think Specialist Recruitment Full timeWe're now recruiting for a world-renowned international business that provide life-changing and saving products and services; a huge name within their sector and with a head office based here in Hemel Hempstead in their luxury and recently renovated offices. We are looking for a Customer Orders Coordinator to join the company on a 12-month fixed-term...
-
Senior CAD and PDM Systems Support Specialist
3 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full timeJob SummaryWe are seeking a highly skilled Senior CAD and PDM Systems Support Specialist to join our team at Smiths Detection. As a key member of our engineering department, you will be responsible for providing administrative support for our CAD and PDM systems, including user creation and access controls. This is an excellent opportunity to work with...
-
Learning Support Specialist
2 weeks ago
Hemel Hempstead, Hertfordshire, United Kingdom Teaching Personnel Full timeJob Title: Learning Support SpecialistWe are seeking a dedicated and compassionate Learning Support Specialist to join our accredited specialist team at a Special day school in the UK.The ideal candidate will have a passion for working with students who have a range of MLD and SLD needs, including autism spectrum disorders, ADHD, and associated difficulties....