Customer Tariff Specialist
3 weeks ago
What you’ll be doing:
Managing and resolving customers queries and concerns through to resolution in respect of all non standard tariff contacts. Be a subject matter expert providing support to colleagues across the business to build understanding Adhering to the application of relevant governance relating to policy, procedure or financial management Data input, preparation and reconciliation across a number of systems to ensure accurate customer bills and statements. Support audit processes and data provision.
What we are looking for:
Minimum of GCSE Grade C in English and Maths Experience of existing systems, tariffs and policies preferred. Excellent time management and prioritisation skills Skilled in Microsoft Office Excel, other Microsoft applications and relevant software Excellent organisational, numeracy and communication skills both verbal and written Able to work accurately, prioritise work and manage time effectively. Ability to constructively challenge accepted thinking and methods
What's in it for you:
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us. We’re one of the largest companies in the South West and are proud to have been awarded Investors in People recognition. In return, we offer an excellent range of benefits including: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more Closing Date: Tuesday 7th May 2024 Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.-
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