Customer, Product, and Fulfilment Specialist

2 months ago


Exeter, United Kingdom OWNI Full time

**About us**:
OWNI is a fast-growing online marketplace for secondhand fashion, committed to promoting sustainable and affordable fashion choices through a unique and simplified reselling platform.

Our goal is to revolutionize the fashion industry by expanding the fast-growing resale sector and promoting the circular economy. We aim to provide a seamless shopping experience for both brands and consumers, enabling them to easily access and sell pre-owned items.

**Role and Responsibilities**:We are seeking a highly organised and detail-oriented Customer Service and Fulfilment Specialist to join our team. As a key member of our operations team, you will be responsible for managing and processing digital peer-to-peer orders, fulfilling in-house orders, responding to customer messages, and sourcing inventory from our network of sellers. Your main responsibilities will include:

- Managing digital peer-to-peer orders and ensuring smooth transactions.
- Processing in-house orders, including packaging and shipping.
- Responding promptly and professionally to customer messages and inquiries.
- Buying and managing inventory from our network of sellers
- Continuously seeking opportunities to improve operational efficiency as the company grows.
- Order Fulfilment
- CRM
- Customer Services
- Storage & Solutions
- Buying & Procurement
- Strong organisational and operational skills.
- Attention to detail and ability to multitask effectively.
- Excellent written and verbal communication skills.
- Prior experience in customer service or fulfillment roles is preferred.

If you are a highly organised and motivated individual with a passion for customer service and operational excellence, we would love to hear from you.

Best regards,

Kalkidan

**Job Types**: Full-time, Part-time
Part-time hours: 25-40 per week

**Salary**: £20,000.00-£30,000.00 per year

Ability to commute/relocate:

- Exeter, EX2 8PN: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 25/06/2023
Reference ID: Customer, Product, and Fulfilment Specialist
Expected start date: 03/07/2023



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