Customer Care Specialist

3 weeks ago

Exeter, United Kingdom Gold Group Full time

Customer Care Specialist

Exeter - Hybrid

23,690

Brief

Customer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work.

The successful candidate will need be an organised, friendly, and outgoing person who puts the customer experience at the heart of everything they do. You will do this by delivering a strong attention to detail along with positive, accurate communications to customers.

You will have excellent written and verbal communication skills, strong time management and a love of working with people. You will thrive in a multi-tasking environment and be able to adjust your priorities as needed.

Benefits

  • Salary: 23,690 - per annum
  • 30 day's holiday + bank holidays
  • Enhanced Sick leave and family leave
  • Death in Service/ Life Assurance
  • Income Protection
  • Wellbeing support through our EAP 'Help at Hand'
  • Health Cash Plan
  • Career Progression
  • Pension (optional)
  • Private Medical Care (optional)
  • Private Dental Care (optional)
  • Cycle2Work Scheme

What the role entails:

Some of the main duties of the Customer Care Specialist will include:

  • Dealing with customer communications via phone, email and live chat.
  • Owning the customer's experience, including installation management, Customer Care and phone number porting requests.
  • Proactive management of customers' experience prior and following their installation, ensuring that they have regular contact with JFL and have realistic expectations any issues the customer may have such as Loss of service and or installation timescales.
  • Identifying potential advocate customers that can be approached for case studies and customer feedback quotes
  • Liaising with other teams within the business to ensure an efficient customer journey whether Pre or post install.

What experience you need to be the successful Customer Care Specialist:

  • Customer service experience (office environment, call centre, face to face all considered)
  • Excellent communication skills
  • Good organisation skills
  • Self-motivated and have a willingness to get stuck in
  • You will have the confidence and ability to talk to colleagues in different departments, and at various levels within the business.

This really is a fantastic opportunity for a Customer Care Specialist to progress their career. If you are interested please apply as soon as possible as this position will be filled quickly so don't miss out

Services advertised by Gold Group are those of an Agency and/or an Employment Business.
We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.

  • Customer Care Specialist

    1 month ago

    Exeter, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £23,690 Brief Customer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work. The successful candidate will need be an organised, friendly, and outgoing...

  • Customer Care Specialist

    1 month ago

    Exeter, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £23,690BriefCustomer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work.The successful candidate will need be an organised, friendly, and outgoing person who puts the...

  • Customer Care Specialist

    2 weeks ago

    Exeter, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £23,690BriefCustomer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work.The successful candidate will need be an organised, friendly, and outgoing person who puts the...

  • Customer Care Specialist

    4 weeks ago

    Exeter, Devon, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £23,690 Brief Customer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work. The successful candidate will need be an organised, friendly, and outgoing person...

  • Customer Care Specialist

    6 days ago

    Exeter, United Kingdom Cuckoo Full time

    **About Us**: At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. Backed by Fern Trading (the clever clogs behind Octopus Energy) we are fearlessly...

  • Ambulance Care Assistance Specialist

    1 month ago

    Exeter, United Kingdom First Care Ambulance Limited Full time

    A rare job opportunity has come up on one of our specialist teams at First Care. Adhoc team is known for its variety of work and higher level of training completed on site with our own training team, this is still an entry level to start always a good start of the stepping stone to ambulance work. Do you want to learn new skills? Be part of a small...

  • Guest Care Specialist

    2 weeks ago

    Exeter, United Kingdom Situ Full time

    Guest Care Specialist Reporting to: Operations Supervisor Department: Sales Overview: Are you from a sales, hospitality or customer service background and have a passion for all things travel? Are you ready to build your career in a rapidly growing company? Then make Situ your next move! You’ll work in a buzzy and fast paced space with a great bunch of...

  • Customer Service Specialist

    3 days ago

    Exeter, United Kingdom Binit Group Limited Full time

    The position: Customer Service Specialist Hours: Up to 35 hours per week **Salary**: £25,628 FTE Reporting to: Operations manager Ideal start date: 1st May 2024 About Binit: Binit is a next generation, tech-lead waste and recycling super broker. We provide full waste management services for businesses that is smart and responsive. We do this using...

  • Specialist Customer Service Advisor

    4 weeks ago

    Exeter, Devon, United Kingdom Gold Group Full time

    Customer Care Specialist Exeter - Hybrid £Customer Care Specialist's needed for a full fibre broadband provider based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Specialist's that take pride in their work. The successful candidate will need be an organised, friendly, and outgoing person who puts the...

  • Customer Service Specialist

    1 week ago

    Exeter, United Kingdom Situ Full time

    Would you like to work in a buzzy, fun and fast paced environment, with a great bunch of people? If you have a collaborative work ethic, a positive outlook, high levels of motivation and are looking for an exciting new opportunity and a great company culture, then we’d love to hear from you. We are Situ, a rapidly growing company that genuinely cares...

  • Customer Care Coordinator

    2 months ago

    Exeter, United Kingdom Amplifon Group Full time

    Customer Care Coordinator Exeter Hours: 22.5 hours Salary: £12,285 p.a. + Variable Commission SchemeA Career to Be Proud Of....At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we create a culture within...

  • Customer Care Coordinator

    1 month ago

    Exeter, United Kingdom Amplifon Group Full time

    **Customer Care Coordinator** **Exeter** **Hours: 37.5 hours | Monday to Friday (9am - 5pm).** **Salary: £20,475 p.a. + Variable Commission Scheme** **A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/Hybrid Salary: £24,000 with room for growth Join an award-winning Exeter company as a Customer Service Specialist! Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! Due to internal promotions and growth, Baker...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/Hybrid Salary: £24,000 with room for growth Join an award-winning Exeter company as a Customer Service Specialist! Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! Due to internal promotions and growth, Baker...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    Customer Service Specialist - Exeter Office/HybridSalary: £24,000 with room for growthJoin an award-winning Exeter company as a Customer Service Specialist!Benefits: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more!Due to internal promotions and growth, Baker Snell...

  • Customer Service Specialist

    2 weeks ago

    Exeter, United Kingdom Baker Snell Full time

    **Customer Service Specialist - Exeter Office/Hybrid** **Salary: £24,000 with room for growth** Join an award-winning Exeter company as a Customer Service Specialist! **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! **Due to internal promotions and...

  • Customer Support Specialist

    3 days ago

    Exeter, United Kingdom Cooper Golding Recruitment Full time

    Looking for a seasoned Customer Service expert with reliable transportation capabilities to work for a company that look after their staff with an extensive list of benefits. **The company** Cooper Golding is seeking a driven and committed individual to join the sales department of our client which is a leading manufacturer and distributor of products. The...

  • Customer Service Specialist

    1 week ago

    Exeter, United Kingdom Baker Snell Full time

    **Customer Service Specialist - Exeter Office/Hybrid** **Salary: £24,000 with room for growth** Join an award-winning Exeter company as a Customer Service Specialist! **Benefits**: 27 days holiday + Birthday, Bonus, Pension (up to 10% employer contribution), Free Health Insurance, Income Protection, Life Cover, and more! **Due to internal promotions and...

  • Customer Care Representative

    1 week ago

    Exeter, United Kingdom Gold Group Full time

    **Customer Care Representative - Multiple headcount** **Exeter - Hybrid** **Brief** Customer Care Representative's needed working for a full fibre broadband provider organisation based in Exeter who are looking to employ a number of experienced and well-rounded Customer Care Representatives that take pride in their work. You will have excellent written...