Customer Care Coordinator

3 weeks ago

Exeter, United Kingdom Amplifon Group Full time

**Customer Care Coordinator**
**Exeter**

**Hours: 37.5 hours | Monday to Friday (9am - 5pm).**
**Salary: £20,475 p.a. + Variable Commission Scheme**
**A Career to Be Proud Of....**At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we create a culture within our teams to cross-functionally collaborate, recognise achievements and provide opportunities to grow and develop.We are the global hearing specialist operating across 29 countries which gives us access to world-class devices, advice and services but also to unique international development opportunitiesIf you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.
**Responsibilities**Our Customer Care Coordinators are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our Clinic Managers.Reporting into the Clinic Manager, you will be responsible for:

- Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible, and through effective promotion and selling of add-on products where there is an appropriate need/benefit
- Manage the diary to the highest standards, ensuring the perfect mix of sales & service appointments for both new and existing customers
- Regularly review the clinic customer database identifying all appointment opportunities in an effort to increase clinic performance with mínimal supervision.
- Personalise welcome calls equally well for new & existing customers to maximise attendance, and show an appreciation of the benefit of this towards driving revenue
- Manage in-store CRM to the highest standards
- Manage the look & feel of the store in line with Amplifon guidelines & standards; mainly (but not exclusively) visual merchandising, promotional campaigns and general appearance/cleanliness.

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the clinic is successful and the needs of the customer are met at all times.You will also demonstrate:

- Computer literate including basic knowledge of Microsoft Word and Excel, with previous experience of working on internal databases or appointment booking systems preferred
- A pro-active mindset, with a willingness to be flexible, agile & react positively to change
- Ability to develop strong working relationships with other HAAs, CCCs and all Support Office departments
- Self-motivated with the ability to work with mínimal supervision and take ownership to solve problems
- Have an understanding of and commitment to the Amplifon vision & values
- Strong organisational skills, and the ability to plan and prioritise your own workload

  • Customer Care Coordinator

    3 weeks ago

    Exeter, United Kingdom ITS (Plymouth) Ltd Full time

    ITS Group are a leading recruitment company supplying personnel to the construction industry for over 50 years. Our Exeter division is looking for a Customer Care Coordinator on behalf of a leading national house-building company. You will be based in their Exeter office working Mon-Fri 8.30am to 5pm. The contract is initially temporary with the potential to...

  • Care Coordinator

    1 month ago

    Exeter, United Kingdom Altogether Care Full time

    Job DescriptionSeeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.We’re looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives.Altogether Care, a family-owned business founded in 1988, delivers care and...

  • Care Coordinator

    4 weeks ago

    Exeter, Devon, United Kingdom Altogether Care Full time

    Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.We're looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives.Altogether Care, a family-owned business founded in 1988, delivers care and support services...

  • Customer Care Coordinator

    2 weeks ago

    Exeter, Devon, United Kingdom ITS (Plymouth) Ltd Full time

    ITS Group are a leading recruitment company supplying personnel to the construction industry for over 50 years. Our Exeter division is looking for a Customer Care Coordinator on behalf of a leading national house-building company. You will be based in their Exeter office working Mon-Fri 8.30am to 5pm. The contract is initially temporary with the potential...

  • Care Coordinator

    5 days ago

    Exeter, United Kingdom Altogether Care LLP Full time

    Job DescriptionSeeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives.Altogether Care, a family-owned business founded in 1988, delivers care and...

  • Care Coordinator

    1 month ago

    Exeter, United Kingdom Altogether Care LLP Full time

    Job DescriptionSeeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives.Altogether Care, a family-owned business founded in 1988, delivers care and...

  • Care Coordinator

    2 weeks ago

    Exeter, United Kingdom Altogether Care LLP Full time

    Job DescriptionSeeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives.Altogether Care, a family-owned business founded in 1988, delivers care and...

  • Care Coordinator

    1 week ago

    Exeter, United Kingdom Altogether Care LLP Full time

    Job DescriptionDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in making a...

  • Customer Care Coordinator

    1 month ago

    Exeter, United Kingdom Amplifon Group Full time

    Customer Care Coordinator Exeter Hours: 22.5 hours Salary: £12,285 p.a. + Variable Commission SchemeA Career to Be Proud Of....At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we create a culture within...

  • Care Coordinator

    1 month ago

    Exeter, Devon, United Kingdom Altogether Care LLP Full time

    Job Description Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care. Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives. Altogether Care, a family-owned business founded in 1988, delivers care...

  • Care Coordinator

    1 month ago

    Exeter, Devon, United Kingdom Altogether Care LLP Full time

    Job Description Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care. Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives. Altogether Care, a family-owned business founded in 1988, delivers care...

  • Care Coordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Altogether Care LLP Full time

    Job Description Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care. Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives. Altogether Care, a family-owned business founded in 1988, delivers...

  • Care Coordinator

    5 days ago

    Exeter, Devon, United Kingdom Altogether Care LLP Full time

    Job Description Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care. Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives. Altogether Care, a family-owned business founded in 1988, delivers...

  • Care Coordinator

    2 weeks ago

    Exeter, Devon, United Kingdom Altogether Care LLP Full time

    Job Description Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care. Were looking for a compassionate and proactive Care Coordinator to join us in making a genuine difference in people's lives. Altogether Care, a family-owned business founded in 1988, delivers...

  • Care Coordinator

    4 weeks ago

    Exeter, South West, United Kingdom Altogether Care LLP Full time

    Job DescriptionIs this the next step in your career Find out if you are the right candidate by reading through the complete overview below.Seeking your next career move? Are you passionate about making a difference in the lives of others? Join our dedicated team at Altogether Care.Were looking for a compassionate and proactive Care Coordinator to join us in...

  • Customer Care Coordinator

    2 weeks ago

    Exeter, Devon, United Kingdom ITS (Plymouth) Ltd Full time

    ITS Group are a leading recruitment company supplying personnel to the construction industry for over 50 years. Our Exeter division is looking for a Customer Care Coordinator on behalf of a leading national house-building company. You will be based in their Exeter office working Mon-Fri 8.The contract is initially temporary with the potential to be made...

  • Customer Care Administrator

    3 weeks ago

    Exeter, United Kingdom ITS (Plymouth) Ltd Full time

    ITS Group are a leading recruitment company supplying personnel to the construction industry for over 50 years. Our Exeter division is looking for a Customer Care Administrator on behalf of a leading national house-building company. You will be based in their Exeter office working Mon-Fri 8.30am to 5.00pm. The contract is initially temporary but may become...

  • Care Coordinator

    2 weeks ago

    Exeter, United Kingdom Nurseplus UK Ltd Full time

    Senior Care Coordinator Location: Exeter Job Type: Permanent Full Time Salary: £27,500 to £30,000 + Profit Share Bonus Scheme Job Reference: EXETER/SCC/99 This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Exeter area. We have a large homecare office based in Exeter that covers Exmouth, Honiton and Sidmouth and...

  • Care Coordinator

    2 weeks ago

    Exeter, United Kingdom Nurseplus UK Ltd Full time

    Care Coordinator Location: Exeter Job Type: Permanent Full Time Salary: £25,000 + Profit Share Bonus Scheme Job Reference: EXETER/CC/99 This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Exeter area. We have a large homecare office based in Exeter that covers Exmouth, Honiton and Sidmouth and this role would be...

  • Care Coordinator

    2 weeks ago

    Exeter, United Kingdom Nurseplus UK Ltd Full time

    Senior Care CoordinatorLocation: ExeterJob Type: Permanent Full TimeSalary: £27,500 to £30,000 + Profit Share Bonus SchemeJob Reference: EXETER/SCC/99This is an exciting opportunity to join our friendly and fast-paced homecare team covering the Exeter area. We have a large homecare office based in Exeter that covers Exmouth, Honiton and Sidmouth and this...