Technical Support Advisor 1

3 days ago

Washington, United Kingdom Northumbrian Water Full time

About the role

Do you care about your local environment and want to help make the rivers and beaches of the Northeast the best in the country? If so we have an exciting opportunity to join the Wastewater Performance team as a Technical Support Advisor, to support us in the delivery of our misconnections programme.

Although generally misconnections are unintentional, there are hundreds of thousands of facilities such as toilets, sinks, or washing machines that are incorrectly connected into drains, that are intended to only receive clean rainwater. When wastewater is connected to a surface water drain, it's called a misconnection. From a misconnected kitchen sink, you're pouring food waste, fats/oils/greases as well as bleaches, detergents and washing liquids straight into the environment, and the aim of our team is to reduce these discharges and protect our rivers and beaches.

The role involves onsite technical investigations, accurate evidence gathering, report writing, including the team scorecard, coordinating, and resourcing field crews, and supporting the ongoing development of the Misconnections process.

You’ll be self-motivated and able to prioritise a demanding workload to ensure site visits are carried out in a timely manner, and follow up communications and visits are fulfilled. You will be collecting evidence on site to identify the source of issues impacting the network. You will liaise closely with our Technical Support teams to provide updates on successes and areas of risk, and also with external stakeholders including local authorities and the Environment Agency to persuade and influence positive change.

The successful candidate will work with customers and stakeholders to reduce pollution and improving water quality at our surface water outfalls by removing all foul water discharges to the environment caused by misconnected drainage, and helping operational departments with the preparation of reports to meet internal and external (regulatory) deadlines.

About you

We’d really like to hear from you if you are genuinely committed to improving our environmental performance.

We’re looking for the successful candidate to have the knowledge and experience of sewerage networks, along with excellent customer service skills. Knowledge and understanding of regulatory frameworks is desirable but not essential, and you should have experience of Quality, Environmental and Health and Safety procedures.

You’ll have proven experience of being a strong team player, involving and supporting others in problem-solving and decision-making processes, along with effective relationship management and networking ability (across all areas of the business and with external stakeholders).

We’re looking for you to have excellent communication and interpersonal skills, along with highly developed literacy, numeracy, and problem-solving skills. You will be motivated to embrace innovation and to look for and highlight potential improvements in ways of working. 

The role requires a full and valid driving licence with the ability to travel around the Northumbrian Water region and the use of your own vehicle.

Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

About us

Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.

We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply

NWG at a glance:

Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.

We do this by providing reliable and affordable water and wastewater services for our customers.

We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.

Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.

Our benefits

We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:

Generous holiday entitlement starting at 26 days plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%. Free access to local attractions. A fantastic discount scheme, with savings on days out, shopping, travel and more. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.

This role has also been defined as a safety or security critical role and as a condition of a formal offer of employment you’ll be required to undergo a drug and alcohol test. 

Prospective employees and agency workers in defined safety and security critical roles will be required to undertake a drug and alcohol test after the job offer has been made. This will be prior to or within four weeks of their start date. 

Prospective employees and agency workers who fail a pre-employment urine drug screen will have their sample analysed by the Company appointed laboratory as a matter of course. Failing a pre-employment drugs or alcohol test may lead to the job offer being revoked

Please note this role may require a DBS to be completed prior to employment

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