International Paramedic

Job overview

We are looking for talented and highly motivated individuals who want to make a real difference to our patients, to join our team as Patient Safety Managers.

We are seeking inspirational, influential leaders who are confident, dynamic, and have experience working at a senior level in healthcare, particularly in managing investigations of serious incidents, complex complaints and identifying learning.

This role presents the opportunity to join a team, who are committed to continuously improving and implementing innovative ways of working to deliver a positive environment in which our staff can flourish and fundamentally, to ensure delivery of high-quality care. You must have extensive experience in risk, incidents, governance, and complaints management, with a focus on quality improvement and promoting a learning culture.

As part of this role, you will lead Serious Incident investigations and the preparation of reports on behalf of the Trust for external Stakeholders in relation to the investigation of incidents. This will include initiating investigations, recording evidence, and making recommendations.

Along with formal reporting to stakeholders you will be required to identify learning to be shared across the local health system and across other ambulance Trusts. With the implementation of the NHS patient safety framework, you will be required to work with other providers, following patient journeys through the system to identify regional themes and make recommendations.

Main duties of the job

The Patient Safety Investigator is responsible for working with the Corporate Patient Safety Team and Service Line Teams to lead a high-quality process for investigating. and identifying learning from patient safety incidents across the organisation.

The post holder will work with Service Line Representatives to identify learning and changes in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care. provided.

The post holder will work autonomously as an investigator and in conjunction with subject matter experts and clinical colleagues, escalating any identified risks to the Safety Team.

The post holder will be responsible for the day-to-day management of investigations, ensuring that investigation guidance is followed consistently and that investigations. are completed and published in a timely manner.

To promote within SCAS the NHS’s Patient Safety Strategy (2019) vision and to help build on the Patient Safety’s two key foundations - a patient safety culture and a patient safety system, across all settings of SCAS patient care. Working collaboratively with other SCAS Directorates to see greater understanding, implementation, and continued improvements within these areas of the Patient Safety Strategy (2019).

Working for our organisation

Benefits we offer:

Full training and support when you join and ongoing throughout your employment with us.

Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).

Enrolment into the NHS Pension Scheme.

Access to continual professional development and opportunities within SCAS and the NHS.

Occupational Health support along with an Employee Assistance Programme.

NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing.

About Us

South Central Ambulance Service NHS Foundation Trust provides a range of emergency, urgent care and non-emergency healthcare services, along with commercial logistics services.

The Trust delivers most of these services to the populations of Berkshire, Buckinghamshire, Hampshire and Oxfordshire as well as non-emergency patient transport services in Surrey and Sussex.

We serve a population of over 7 million and answer over 500,000 urgent calls a year. We employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.

Detailed job description and main responsibilities

The Patient Safety Manager is responsible for working with the Corporate Patient Safety Team and Service Line Teams to lead a high-quality process for investigating. and identifying learning from patient safety incidents across the organisation.

The post holder will investigate patient safety incidents, ensuring that excellent. Systems based investigation takes place to fulfil the Trust’s statutory Duty of Candour and external reporting requirements.

The post holder will work with Service Line Representatives to identify learning and changes in practice that need to occur to prevent or reduce the likelihood of reoccurrence of similar incidents or improve the overall safety and quality of care. provided.

The post holder will produce excellent reports that identify, learning. from incidents and changes in practice required.

The post holder will feedback the learning identified through their investigation to the relevant governance groups and Service Line teams to progress changes in training, development, and policy to improve the quality of care provided by the Trust.

The post holder will establish links to all specialties, within the Trust, working with clinical and operational directors to ensure that each specialty co-operates and engages with investigations.

Person specification Qualifications and training Essential criteria

• Educated to degree level or able to demonstrate equivalent experience of working at this level
• Proven experience in undertaking systems based patient safety investigations

Desirable criteria

• Patient Safety Qualification
• Appropriate Professional Registration NMC, HPC
• Master’s Degree OR ability to demonstrate expert knowledge of legislation, complaints procedures and external stakeholder engagement processes acquired through significant relevant experience
• Project management qualification e.g., Prince 2

Knowledge and Experience Essential criteria

• Significant experience of working in similar environment
• Demonstrable working knowledge of NHS complaints management and best practice, including relevant legislation, ethics etc.
• Detailed knowledge of relevant legislation, e.g., Data Protection Act, Freedom of Information Act, Caldicott Regulations, NHSE Patient Safety Strategy, Duty of Candour and Health and Safety Acts, and appropriate Risk Management guidelines and protocols etc.,
• Demonstrable experience of developing, supporting and motivating individuals and a team in a similar working environment
• Evidence of applications of systems based investigations
• Experience of working with information/data, analysing, evaluating and presenting evidence following sound research methods and procedures
• Demonstrates a knowledge and application of relevant audit and evaluation methodologies and statistical procedures, both qualitative and quantitative

Desirable criteria

• Knowledge of leadership and management development programmes
• Knowledge of the legislation in relation to patient safety

Skills and Aptitudes Essential criteria

• Able to stimulate and support an open and inclusive working environment where integrity and respect are evident and highly valued
• Excellent written and verbal communication skills, demonstrating skills in meaningful engagement with patients and families, negotiation, empathy and persuasion
• Able to articulate confidently in a public forum
• Demonstrates excellent networking skills
• Able to identify and engage with key service stakeholders
• Demonstrates a good understanding of the mechanisms used to identify training needs in the individual and organisation and to initiate programmes of learning when necessary
• Demonstrates clear project management skills, managing outcomes and delivering to deadlines without compromising performance across a multidisciplinary team
• Able to multi-task whilst maintaining high levels of attention to detail and project progression management

We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).

As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff.

---