Student Enquiry Centre Assistant

2 weeks ago

London Borough of Tower Hamlets, United Kingdom Queen Mary University of London Full time

About the Role


The Student Enquiry Centre is the central hub for student enquiries and is the front-of-house service for Registry Services. The Centre handles queries from current undergraduate and postgraduate taught students, in person, by telephone, email and via the helpdesk system known as SEC Online. The Centre also deals with requests from third parties requesting verification of student awards. The Student Enquiry Centre Assistant will assist the team in providing front line support to all taught students (undergraduate and postgraduate) offering advice, guidance and instructions from pre-enrolment through to post award. This is a face-to-face role and is required to be in the office presently 4 days per week with one day working from home. During peak periods such as Enrolment, Exams and Graduation, the postholder is required to be present in the office 5 days a week.

About You
The ideal candidate will have a strong customer focus and be confident in dealing with general and specific enquiries. You should be approachable, sensitive to individual student circumstances and able to deal with their enquiry from initial raising through to satisfactory completion / resolution. An understanding of higher education processes would be advantageous.

About the Department
Registry Services is responsible for the maintenance of a student’s personal and academic record from the point of enrolment through to award, for the development and delivery of the academic and exams timetables, the distribution of the Queen Mary bursary and other approved scholarships, ensuring compliance with immigration rules and dealing with academic and regulatory queries from both students and academic colleagues.

About Queen Mary

At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits

We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities including an on-site nursery at the Mile End campus.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Please note  that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. The Queen Mary salary structure includes automatic pay progression within the published grades, subject to service, funding and performance. In addition to this, there are performance related annual pay review schemes in place

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