Quality Lead

1 month ago

Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

Job summary

We are looking for an enthusiastic and experienced individual who is seeking an exciting opportunity to develop their career, manage a portfolio of operational change and improvement across multiple specialty services to achieve improved quality outcomes and experience for patients.

You will be instrumental in leading operational process improvement to deliver excellent patient care, while supporting our staff to work as effectively as possible. we need to reduce variation in our ways of working to ensure we have consistent, high quality services that provide caring at it's best.

This role will work closely with our service line leads and clinicians to identify, map, plan and deliver improvements to service pathways and processes in a range of areas, and to share successes across clinical services.

** secondment opportunity is also available**

Main duties of the job

The role of the Quality Improvement Lead will be to manage and support the development and delivery of a portfolio of change and improvement projects across the Trust in relation to System Emergency Care & Discharge.

This will include managing specific work streams and oversee projects to achieve the intended benefits set out in the specific project briefs. The Quality Improvement Lead is responsible for the day-to-day management of a project; start up, maintaining, supporting, facilitating, monitoring progress, closing, and evaluating the work streams.

By supporting the programme, the Quality Improvement Lead will work with the Heads of Nursing System and Emergency care and Discharge Improvement to identify, plan, monitor and support areas of work that support the delivery of the projects.

The Quality Improvement Lead will be required to bring together staff from all areas of the organisation to support the delivery of projects in relation to 'flow in', 'flow through' and 'flow out' of the Trust.

The post holder will be responsible for developing and monitoring detailed action plans working alongside Clinical Management Group (CMG)Senior teams

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:We focus on what matters mostWe treat others how we would like to be treatedWe are passionate and creative in our workWe do what we say we are going to doWe are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust (

Job description

Job responsibilities

Key result areas

Leadership:

To support with the specified work stream in the delivery of project To support the specified work streams ensuring effective communication and effective staff engagement in the development of ideas and projects that deliver improvement. Build strong influential relationships with staff at all levels involved in the work stream. Act as a leader for change ensuring that all activities and plans are effective and fresh, and in line with the latest thinking.

Planning. Development and Delivery

Bring leadership and provide support to the Trust wide work streams which will help deliver the overall Reconfiguration Programme through the development of: Operational Policies, Design Briefs, transitional plans operational commissioning of facilities and post project Support the delivery of the work programme, ensuring projects are organised, managed, and reported within the PMO Project Management Process. Ensure a focus on objectives which deliver the highest standards of efficiency with no adverse impact on quality. Ensure a consistent approach and process for the management of projects that underpin the work stream, utilising the agreed PMO process for Project Management. Develop relevant project management documentation to scope, develop, implement, monitor, and evaluate projects. Identify interdependencies with other work streams / projects and manage accordingly, ensuring a holistic approach to Co-ordinate and Chair project meetings co-ordinating meetings, agendas, leading the format of the meeting whilst also contributing and assisting in the implementation of key work Utilise a range of service improvement tools to underpin and progress the work stream. Apply creativity and innovation techniques to the projects including learning from other hospitals and from non-healthcare Ensure that evidence-based practice is fully and effectively deployed in all project work. Support the development of relevant policies and guidance within areas of responsibility. Throughout delivery monitor progress and work with stakeholders to ensure actions are completed on time and in budget, escalating any issues and offer solutions to potential risks and To provide regular feedback and update on reports, issues, and risks. Review project success, identifying lessons learned and next steps to deliver further value to the

Communication:

The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders to enable the successful planning, implementation, and delivery of projects in which they are either leading or Ensure that appropriate clinical input/advice is secured to facilitate adoption of best Identify, involve, and incorporate the views and needs of patients, the public, NHS staff and stakeholders and ensure their voices are evident in all stages of projects within the work stream area as Liaise with other local NHS and social care providers, maximising co-operation and joint working across the system where Provide and receive sensitive, complex, and potentially contentious Use persuasive negotiating, empathetic and reassurance Be able to demonstrate model leadership skills and behaviours as an example of best practice.

Staff Development

Support the development of skills and abilities of the core team and colleagues and ensure links with other teams, to encourage knowledge sharing and learning about cost improvement and innovation. Maintain an understanding of, and contribute to, best practice nationally and internationally to support the strategic development and improvement of the Trusts services.

General

This job description indicates the main functions and responsibilities of the post. It is not intended to be a complete list. You may be required to undertake other duties from time to time as we may reasonably require.

You will be required to maintain compliance with all statutory and mandatory training requirements.

Person Specification

Commitment to Trust Values and Behaviours

Essential

Must be able to demonstrate behaviours consistent with the Trust's Values

Training & Qualifications

Essential

Degree or equivalent experience in a related subject General working knowledge of NHS Processes Project Management skills Post Graduate Qualification or equivalent experience

Desirable

Formal training in Service Improvement Clinical Qualification - Current or lapsed

Experience

Essential

Significant experience of project management skills Process Redesign and Service Improvement tools and techniques Experience of leading and delivering significant programmes of change Proven track record of achieving challenging targets

Communication and relationship skills

Essential

Excellent communication skills Excellent written and oral communication Dealing with highly complex and sensitive data Ability to build successful teams Able to work collaboratively with partner organisations Highly developed motivational, influencing and negotiating skills with proven experience of success Ability to present highly complex data in a way which is understandable to mixed groups of staff Ability to manage conflict

Analytical and Judgement skills

Essential

As a lead specialist within a programme of work, be able to apply analytical and critical reasoning skills to analyse highly complex facts including financial and clinical data and situations requiring interpretation and comparison of a range of options

Desirable

Strategic thinker

Equality, Diversity and Inclusion

Essential

Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

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