Patient Coordinator

4 weeks ago


Birkenhead, United Kingdom Hamilton Medical Centre Full time

Job summary

:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job responsibilities:

Administration

To have a thorough knowledge of all practice procedures

To work in accordance of written protocols

Filing post in medical records

Fax and photocopy as requested

Deal with any other administration work allocated to you.

Reception

Receiving patients, consulting with members of practice team

Handing completed repeat prescriptions to patient and checking names and address.

Be able to cover all reception positions as necessary

Appointments

Process appointment requests for today/future appointments from patients by telephone and in person.

Deal with visits/requests

Computer

Computer data entry and medical records

Process patients changes of address computer data and medical records

Process prescription requests in accordance with practice guidelines

Telephone

Deal with incoming calls

Deal with outgoing calls

Other Tasks

Clear rooms after surgeries

Ensure building security have thorough knowledge of doors/windows/alarm

Any other tasks allocated by managers

Person Specification

Qualifications

Essential

Good communication Skills Good personality Good IT Skills

Desirable

Experience in working in a GP Surgery Experience in using EMIS Web
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