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Patient Coordinator
4 weeks ago
Job summary
:Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
Administration
To have a thorough knowledge of all practice procedures
To work in accordance of written protocols
Filing post in medical records
Fax and photocopy as requested
Deal with any other administration work allocated to you.
Reception
Receiving patients, consulting with members of practice team
Handing completed repeat prescriptions to patient and checking names and address.
Be able to cover all reception positions as necessary
Appointments
Process appointment requests for today/future appointments from patients by telephone and in person.
Deal with visits/requests
Computer
Computer data entry and medical records
Process patients changes of address computer data and medical records
Process prescription requests in accordance with practice guidelines
Telephone
Deal with incoming calls
Deal with outgoing calls
Other Tasks
Clear rooms after surgeries
Ensure building security have thorough knowledge of doors/windows/alarm
Any other tasks allocated by managers
Person Specification
Qualifications
Essential
Good communication Skills Good personality Good IT Skills
Desirable
Experience in working in a GP Surgery Experience in using EMIS Web-
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