Customer Service Officer

1 month ago

Gravesend, United Kingdom Gravesham Borough Council Full time

Our Organisation-

Centrally located in the Thames Gateway, Gravesham Borough Council provides a range of services to over 106,000 people and 4,000 businesses.

The Borough of Gravesham, situated in the north-west corner of Kent, covers 25,000 acres of the most varied countryside in south-east England.

Bordered by the River Thames to the north, it is at the heart of Thames Gateway and has a significant role to play in the regeneration of a major government growth area.

Gravesham Borough Council is committed to delivering to the community and working with us means you are part of delivering the level of growth and improvement our community needs and deserves.

The role

If you enjoy working in a fast pace environment working on the front-line then this is your opportunity to join a busy Customer Services Team dealing directly with customers on the phone and face to face to ensure they receive the best service possible across the whole council. You will be on a rota to work on the Meet and Greet Desk and in the telephone contact centre.

Main responsibilities

Working in the telephone contact centre dealing with a range of enquiries including parking, housing allocations, housing needs, waste management, council tax, benefits and other general enquiries.

Full training will be given to ensure you have experience in a wide range of department services.

Essential qualifications/experience-

Excellent written communication and verbal skills

Educated to a minimum GCSE Level including English Language

Proven working knowledge of IT packages including Microsoft Word, Outlook and Excel.

Demonstrable customer service skills within a professional office/reception environment

Desirable qualifications/experience-

NVQ Certificate/Diploma in Customer Service

In return we offer you:

Holiday entitlement

A generous holiday entitlement, plus paid bank holidays.

Training

In-house and external training including non-qualification, Continued Personal Development (CPD), NVQ and other qualification training.

Employee Assistance Programme

The Employee Assistance Programme (EAP) is a free and confidential support service, offering you unlimited access to advice and information as well as coaching and counselling where appropriate. 

Available 24 hours a day, 365 days a year, the service is there to help you manage all of life's events and support you through the challenges. Their expert advisers are there to help, whenever you need them. Support on the telephone, online and face to face.

Pensions

A very secure pension scheme which both you and we pay into. More information can be found on the Local Government Pension Scheme website.

Occupational health

An on-site Occupational Health Advisor. We have an occupational health service provided by East Kent Hospitals University Foundation NHS Trust. The service is delivered by a team of health professionals who specialise in occupational medicine and deal with the relationship between your work and your health. Occupational Health also works with us to resolve any issues in the workplace and also to ensure that well-being at work is maintained.

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