Customer Success Executive

3 weeks ago

Belfast, United Kingdom SeeMeHired Full time
Job Description

SeeMeHired.com, is a leading digital applicant tracking and hiring solution, built to save employers a great deal of time, effort and money when recruiting new staff.  It is used by hiring managers to automate and streamline their end to end hiring processes including the sourcing, screening, evaluating and onboarding of new staff.

The company is rapidly expanding, selling its product across the UK and Ireland with strong financial support from its private and public investors.  We are seeking to quickly recruit several talented Telemarketers to assist with our growth plans.

Hybrid Working 2 days in the office ( Belfast) three days working from home your responsibilities will include supporting employers, HR & Hiring managers to demonstrate and onboard clients on our product, answer incoming calls and enquiries from customers..

 We are looking for individuals with the following skills and attributes:

 Hunger, competitiveness, networking ability, confidence, enthusiasm, resiliency, passion and goal orientated.

In addition, you must be relationship driven, tech savvy and a multi tasker.

 Full product training and support will be given. 

Salary £25K -£27.5k based on experience.

About The Role

Key Responsibilities:

  • Engage with customers via email, phone, and other channels to gather feedback and address any issues or concerns they may have

  • Assist with account setup and customer onboarding, including providing training and support as needed

  • Work closely with the customer success team to identify and resolve any issues or challenges that may arise

  • You will also be required to provide first-line customer support to all SeeMeHired customers, taking calls, logging tickets, and directing enquiries to the most appropriate team to ensure effective management and resolution

  • You will provide remote training assistance to help customers maximise the benefits offered by the SeeMeHired system

  • You will be responsible for identifying the training needs of our customers, identifying knowledge gaps, and helping them to maximise the use of SeeMeHired in support of their business

  • You are responsible for accurately capturing the customer’s requirements in order to ensure the software setup is completed in accordance with the customer's specifications

  • You are responsible for the preparation and maintenance of up-to-date training materials and online learning systems

  • You will work with other SeeMeHired departments to resolve any bottlenecks in the setup process, enabling a seamless onboarding that provides an excellent customer experience

  • You will collect, measure and monitor all customer feedback to continuously adapt and improve our implementation and training programs.

  • Contribute to the development of customer success materials and resources, including training guides and FAQs

  • Monitor customer usage and engagement to identify potential areas for improvement and suggest solutions as needed

Skills Needed

Relationship, People

About The Company

Join the SeeMeHired Team: Revolutionising the Hiring Process

At SeeMeHired, we're not just changing the game in talent acquisition; we're redefining it. Our mission is to streamline the hiring process, making it faster, more efficient, and cost-effective for businesses across the board.

We stand out as more than just an applicant tracking system (ATS); we're a comprehensive platform designed to empower businesses to take full control of their hiring process, ensuring they find and hire the right people effortlessly.

At the heart of our mission is the unwavering commitment to support multiple businesses across the UK and Ireland, fostering growth, innovation, and success in a diverse range of industries. By offering tailor-made solutions that cater to the unique needs of each business, we ensure that our clients can navigate the complexities of the modern market with ease and efficiency.

Our comprehensive support system, leveraging the latest in technology and industry insights, empowers businesses to achieve their full potential, driving economic prosperity and creating job opportunities across both regions. Through our dedication to excellence and a partnership-driven approach, we are proud to contribute to the thriving business landscapes of the UK and Ireland.

Company Culture

Why Work with Us? Here's What Makes SeeMeHired Unique:

Innovative Hiring Solutions: We offer cutting-edge features like a Diversity and Inclusion enabler to minimizse unconscious bias, integrated video interviewing tools for seamless remote interviews, and advanced analytics and reporting for informed decision-making.

Empowerment Through Technology: Our platform leverages deep-data and behavioral-based marketing automation to personalise and automate customer communications, truly empowering businesses seeking new staff.

Advanced Candidate Sourcing: With our job board distribution tool, expand your search globally, using your existing subscriptions and social channels, making us a key player in modern recruitment strategies.

Agency Module: Our platform is agency-friendly, equipped with features that allow seamless collaboration with recruitment agencies to streamline the hiring process further.

At SeeMeHired, you're joining a forward-thinking team dedicated to innovating the future of hiring. Our commitment to diversity, inclusion, and technological advancement creates a dynamic and inclusive workplace. Here, you'll have the opportunity to contribute to a platform that not only supports businesses in their growth but also ensures that talent acquisition is accessible, equitable, and efficient for everyone involved.

If you're passionate about making a tangible impact in the software industry and are eager to work with cutting-edge technology, SeeMeHired is your destination.

Desired Criteria

  • Recruitment or HR consultancy experience.
  • Knowledge of Applicant Tracking and HR platforms

Required Criteria

  • Working knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
  • Excellent communication and presentations skills.
  • 8 GCSE's grade C or above, including English and Maths.
  • Must have good command of both written and spoken English.
  • Ability to work effectively in a remote environment
  • Previous experience in a customer success or similar role
  • Experience of demonstrating a technical product.

Closing DateSaturday 25th May, 2024

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