Technical Support Engineer
Found in: Talent UK C2 - 2 weeks ago
We are looking for a Technical Support Engineer to join our team .
As a Technical Support Engineer, you will analyze customer issues with deep understanding of all logs and data being gathered. You will diagnose and quickly resolve customer and product issues. You will provide insight into customer issues utilizing remote working sessions to review production performance and provide analysis and reaction plans for errors/failures. You will manage any other reasonable tasks including flexibility to work and participate in 24x7 on-call rotation for off normal business hours escalations.
As part of the Technical Support team you will collaborate with product management and other internal teams regarding resolution of issues requiring hot fixes or patches. You will analyze infrastructure issues and communicate those issues to Operations and Development teams if needed. You will have competence in handling escalations requiring attention beyond the scope of the Technical Support Team.
Responsibilities:
providing support and resolving technical issues related to our SW and drivers via email, telephone and other electronic media to our customers, partners and internal teams members implementation of simple solutions for our customers and partners installation of the product for our customers when installation fails understanding of more complex solutions that are made by internal PSG team administration of internal support matters providing feedback on key customer needs to other internal teams help in preparation of technical documents and teaching materialsRequired qualifications:
Fluent in English. Plus French is a preference (additional language i.e. German, Italian, Spanish is a plus). 3+ years of work experience supporting external clients in technical field. Experience with setting up software and printers Knowledge of Microsoft server operating systems Basic knowledge of VBScript, Python scripting languages Basic knowledge of SQL, MySQL, Oracle, Access databases Knowledge of current Microsoft software (Windows, Office) Efficient and fast in desktop and internet management (e.g. copy&paste, upload&transfer files, email…)Soft Skills:
motivated and focused on details ability to perform multiple tasks simultaneously being able to meet deadlines independently and effectively ability to respond instantly to support-related phone calls and emails excellent communication skills (oral, written, interpersonal, organizational) strong problem-solving skills and strong work ethic being a team player to gather and share the knowledge inside of the team-
Technical Engineer
9 hours ago
Chester, United Kingdom EA Technology Full time**Technical Engineer** Capenhurst Technology Park, Chester, Cheshire **The Company** EA Technology is an established company that provides high quality products and services to power utilities and industrial customers across the globe. We are recognised as a world-leading expert in our field, enabling our clients to manage their electricitynetworks more...
-
Site Services Engineer
6 days ago
Chester, United Kingdom Gap Technical Ltd Full timeSite Services EngineerSalary £32,000 to £36,000DeesideDays Only (Mon-Fri) 8 hour days.gap technical are proud to be representing this global manufacturing business in their search for a Site Services Engineer to work at their facility based near DeesidePerformance ObjectivesRapidly diagnose and resolve mechanical, electrical, and basic control &...
-
Site Services Engineer
6 days ago
Chester, United Kingdom Gap Technical Ltd Full timeSite Services EngineerSalary £32,000 to £36,000DeesideDays Only (Mon-Fri) 8 hour days.gap technical are proud to be representing this global manufacturing business in their search for a Site Services Engineer to work at their facility based near DeesidePerformance ObjectivesRapidly diagnose and resolve mechanical, electrical, and basic control &...
-
Site Services Engineer
7 days ago
Chester, United Kingdom Gap Technical Ltd Full timeSite Services EngineerSalary £32,000 to £36,000DeesideDays Only (Mon-Fri) 8 hour days.gap technical are proud to be representing this global manufacturing business in their search for a Site Services Engineer to work at their facility based near DeesidePerformance ObjectivesRapidly diagnose and resolve mechanical, electrical, and basic control &...
-
Multi Skilled Engineer
3 weeks ago
Chester, United Kingdom Gap Technical Ltd Full timeMulti Skilled Engineer £48,500 Per Annum Chester 4 on 6 off Shifts (2 days/2 nights - 6 off) gap technical are proud to be representing this Manufacturing business in their search for a Multi Skilled Maintenance Engineer to work at their facility based near Chester Performance ObjectivesServicing & repair of equipment on site.Carry out electrical and...
-
Technical Support Manager
7 days ago
Chester, United Kingdom Consult Full time**Responsibilities**: - Manage the technical support team and provide coaching and guidance to them by creating individual development plans. - Work towards set KPI’s to ensure our focus on being brilliant at the basics and customer excellence is at the forefront of everything we do - Action Salesforce cases to ensure efficient handling and resolution of...
-
Technical Author
3 weeks ago
Chester, United Kingdom Pwhytek Limited Full timeWe are recruiting for Technical Authors to help support on a major nuclear project on an initial 3-month contract inside IR35 with the potential for extensions. The role involves working with the Head of Engineering and workgroup to develop and pen/author a configuration management plan which can be implemented throughout the project lifecycle click...
-
Configuration Controller
2 days ago
Chester, United Kingdom Morson Talent Full timeConfiguration Controller& Technical Admin Support; Broughton, Nr Chester; 6 moth contract; £14.09 paye; Inside IR35 We have an opportunity for a temporary configuration controller/ technical admin support working with a large defence client based in Broughton, Nr Chester. Job Purpose: To create and validate the final Assembly Inspection Report, ensuring all...
-
Site Services Engineer
1 day ago
Chester, Cheshire, United Kingdom Gap Technical Ltd Full timeSite Services Engineer Salary £32,000 to £36,000 Deeside Days Only (Mon-Fri) 8 hour days. gap technical are proud to be representing this global manufacturing business in their search for a Site Services Engineer to work at their facility based near Deeside Performance Objectives Rapidly diagnose and resolve mechanical, electrical, and basic control...
-
Desktop Support
3 days ago
Chester, United Kingdom Deltaclass Technology Full timeRole: Deskside Support Engineer and Depot Manager Location: Chester, UK Mode Of Hiring : Contract **Technical Skills** - Experience in Multifactor authentication, encryption and VPN technologies. - Experience in IT asset management Lifecyle and process - Microsoft365/ Office 365 and Azure cloud infrastructures - Experience in Microsoft Autopilot/ Intune...
-
Technical Director
Found in: Whatjobs ES C2 - 7 days ago
Chester, United Kingdom Forge Holiday Group Full timeForge Holiday Group is looking for a forward-thinking Technical Director to lead our technology initiatives and drive innovation in the travel and leisure industry. Join us and shape the future of holiday experiences . The Company The Forge Holiday Group is a leading player in the travel and leisure industry, encompassing Sykes Holiday Cottages, Forest...
-
Technical Author
3 days ago
Chester, Cheshire, United Kingdom Pwhytek Limited Full timeWe are recruiting for Technical Authors to help support on a major nuclear project on an initial 3-month contract inside IR35 with the potential for extensions. The role involves working with the Head of Engineering and workgroup to develop and pen/author a configuration management plan which can be implemented throughout the project lifecycle click apply...
-
Technical Administrator
9 hours ago
Chester, United Kingdom TARCG, The Aviation Recruitment & Consulting Group Full time**Role**:Configuration Controller and Technical Admin Support **Rate of Pay**:£18.65 per hour (using an Umbrella Company) **Location**:Broughton - onsite requirement **Length of Contract**:until 03/07/2023 - likely to be extended **Working Pattern**:Standard 35 hours per week (working 4.5 days between the hours of 7am - 7pm, hours agreed at business...
-
Multi Skilled Engineer
2 weeks ago
Chester, North West, United Kingdom Gap Technical Ltd Full timeMulti Skilled EngineerAll the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. £48,500 Per Annum Chester 4 on 6 off Shifts (2 days/2 nights - 6 off) gap technical are proud to be representing this Manufacturing business in their search for a Multi Skilled Maintenance Engineer to...
-
Technical Delivery Manager
2 days ago
Chester, United Kingdom Pontoon Full timeAdecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, genderidentities, and more. We do this by showcasing their talents, skills, and unique experience in an...
-
Project Coordinator Construction
3 days ago
Chester, United Kingdom Rise Technical Recruitment Limited Full time**Project Coordinator (Construction / Engineering)** **£30,000 - £32,000 + Training + Progression + 33 Days BH + Holidays + Pension + Excellent Company Benefits** **Chester, North West - (Commutable from: Ellesmere Port, Frodsham, Wrexham, Deeside, Birkenhead, Runcorn, Gresford, Tarporley, Delamere and Surrounding Areas)** Are you a Project Coordinator...
-
Technical Investment Administrator
3 days ago
Chester, United Kingdom Marshall Moore Full time**Responsibilities for the Technical Investment Administrator**: - Provide daily pricing services for collective investment funds - Assess operational risk issues, implementing changes to procedures if required - Provide technical support - Project work - Research and development **Essential requirements for the Technical Investment Administrator**: -...
-
Adoptions Engineer
9 hours ago
Chester, United Kingdom Fawkes and Reece Full timeAdoptions Engineer North West Housing developments Competitive salary/package on offer My client are an established house builder who have a requirement for an Adoptions Engineer to oversee the delivery and adoption of new build housing developments in the North West region. Working closely with the Technical and Engineering Manager you will be responsible...
-
Chartered Structural Engineer
Found in: Whatjobs ES C2 - 4 days ago
Chester, United Kingdom Bennett and Game Recruitment LTD Full timeChartered Structural Engineer - required for our rapidly expanding client to work across the UK the Structural Design Engineer will be based from the office in Warrington and some home working. The individual in the role of Structural Engineer will be involved in Structural Inspections and survey as well as Design work.The Senior Structural Engineer will...
-
Control & Instrumentation Engineer
Found in: Whatjobs ES C2 - 1 day ago
Chester, United Kingdom VGS Recruitment Services Full timeControl & Instrumentation Engineer - (Cheshire) – long-term site-based contract£45-50 per hour (experience dependent & contracting outside IR35) + average 40-45hr working week + min 12mth contract (ongoing) + overtime rates.Control & Instrumentation Engineer responsibilities include: * Site-based, testing, evaluating, modifying & calibrating products and...