Desktop Analyst x2

4 weeks ago

Liverpool, United Kingdom Investec Full time

Investec is a distinctive Specialist Bank serving clients principally in the UK and South Africa. Our culture gives us our edge: we work hard to find colleagues who'll think out of the ordinary and we put them in environments where they'll flourish. We combine a flat structure with a focus on internal mobility. If you can bring an entrepreneurial spirit and a desire to learn and collaborate to your work, this could be the boost your career deserves.

We currently have 2x fixed term contract roles for Workplace Desktop Analysts who will work with a variety of business and IT teams, as well as external partners and suppliers to provide a stable and productive work environment.

Based on the three largest sites, we work to resolve incidents and fulfil requests in a professional and timely manner for the whole of our user population.

Desktop Analysts are the office based IT support analysts, working to make sure the employee experience of the workplace is optimal. They look after peripheral supplies, build laptops and are the first IT contact on employee induction.

• Resolve a wide range of requests & incidents from connecting laptops, installing or troubleshooting application performance, to complex mailbox configuration. 
• Provide deskside assistance
• Provide remote support
• Ensure that the digital and actual workplace is aligned to our goals.

What you will be doing

• Resolve incidents/requests as effectively and efficiently as possible.
• Escalate issues that require more technical assistance.
• Develop and learn new services which come into the IT Operations environment.
• Support users and act as first triage point (2nd line)
• Assist in occasional project work.
• Induction to new staters


What we're looking for

• Excellent customer facing skills and communicating at all levels.
• Ability to manage own workload and manage priorities.
• Breadth of Technical experience and problem solving ability

• Modern Workplace, MS offfice365
• MS Windows desktop technologies
• Print Solutions
• Laptop Build and Maintenance
• Basic Telephony and VC support
• Networking skills

As part of our collaborative & agile culture, our working week is 4 days in the office and one day remote.

Investec offers a range of wellbeing benefits to make our people feel healthier, balanced and more fulfilled in their lives inside and outside of work.

Here is a selection of what we offer;

Wellbeing

Wellbeing Subsidy, Corporate Gym Membership, Virtual GP, Peppy Health App (Fertility, Menopause and Early Parenthood), Optional Private Medical & Dental Insurance

Monetary

Non-contributory Pension & Discretionary Bonus

Life & Income Protection

Life Assurance, Critical Illness & Income Protection

Travel

Season Ticket Loan & Electric Vehicle Scheme 

Embedded in our culture is a sense of belonging and inclusion. This creates an environment in which everyone is free to be themselves which helps to drive innovation, creativity and ultimately business performance. At Investec we want everyone to find it easy to be themselves, and to feel they belong. It's a responsibility we all share and is integral to our purpose and values as an organisation.

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