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Health Care Support Worker

3 months ago


Woodford, United Kingdom Haven House Children’s Hospice Full time

Job summary

Youcan be that lifeline of care for HavenHouse children and families.

Join our passionateteam of Haven House HealthCare Support Workers where you can be part of somethingextraordinary.

Our Healthcare SupportWorkers (HCSW) are privileged to spend precious time with babies, childrenyoung people and their families within their homes. We need your expertise toprovide compassionate care and create special memories.

Main duties of the job

As a valued member of the Integrated Nursing team,you will join a uniqueand vibrant team providing symptom management, palliative and end-of-life care,as well as planned and emergency short breaks both at the hospice and in thecommunity. As a Haven House HCSW you will support the wider teamto ensure high standards of holistic care are delivered.

In return, we will support your wellbeing and offeryou a learning environment to develop your skills and competencies inpaediatric palliative care, supported by our Nurse Practice Educator.

About us

This role is basedat our beautiful woodland hospice in Woodford Green, offering free parking andeasy access from the Central line.

As a band 3 you will be entitled to thefollowing range of benefits;

Retention of your NHSpension (subject to criteria)

Pension scheme (company matches contribution upto 7%)

Agenda for Changelong holiday service entitlement / 27 days annual leave

Unsocial hourspayments

London Allowance

Free on-site parking

Employee assistanceprogramme

Eye care voucherscheme

Cycle to work scheme

We are committed to safeguarding and promoting thewelfare of children and young people and expect all our staff to share thiscommitment. Employment is subject to receipt of satisfactory references and anenhanced DBS check.

Please note we reserve the right to interview on a rolling basis so this role may close before the closing date if we find a suitable candidate.

Previous applicants need not apply.

Job description

Job responsibilities

JOB SUMMARY

Thepost holder will work as a skilled member of an integrated care team providing holistic care and support for individual children and young people with life limiting conditions and their families in the hospice, home and hospital as required.

Thepost holder will work in partnership with the child or young person and their family as well as other services providing support.

The post holder will be required to work a variety of shifts across 24 hours as the hospice provides care services 24 hours a day, 365 days a year.

KEYRESPONSIBILITIES

Clinical

Ability to prioritise and innovate when working in partnership with babies, children young people and families, demonstrating sensitivity to their individual needs by promoting play, inclusion comfort, dignity, privacy and quality of life.

Undertake duties relating to the care and personal care needs of the baby, child or young person. This will include intimate care, feeding play and general activities.

Provide a high standard of personalise holistic home care to babies, children and young people with life limiting conditions.

Ensure the safety of the baby, child or young person by monitoring and reporting all concerns and any changes to parents and the Integrated Nursing Service Lead as necessary.

Under the supervision of a senior member of staff provide a high standard of helathcare, always in partnership with the family.

Adhere to personalised plan of care for each baby, child or young person and Haven House's policies.

Promote and sustain a suitable environment in which the baby, child or young person feels safe and comfortable, being aware of individual physical, social, emotional and spiritual needs.

General

To ensure that holistic care is family centred, research based and meets all statutory requirements.

To be responsible for exercising teamwork skills, working collaboratively with all members of the Haven House Care Team and other services supporting the family.

To maintain an awareness of the multi-cultural nature of the Haven House catchment area, embracing diversity and promoting wider access for children, young people and their families.

To act in accordance with Haven House policies, guidelines and standards. To keep up to date wit national policies and guidance

Tobe responsible for further developing own knowledge and clinical skills andmaintaining own competency.

Toactively participate in reflective practice, mandatory training, appraisal managementand practice supervision.

Toshare information with colleagues at team meetings, when handing over care andat other informal contacts.

Toensure that the views of children young people and families are brought to theattention of senior care staff for consideration and to inform servicedevelopments.

Toensure that complaints are dealt with in a timely manner in accordance withhospice policy.

To maintain accurate records of all care provided. Toact as advocate for the child whenappropriate, maintain confidentiality.

ToMaintain clear and identified professional boundaries at all times

ToReport any equipment, maintenance or safety issues to the Facilities team andnurse in charge, ensuring that all Haven House property and equipment is welllooked after and maintained.

Tocarry out any other reasonable duty as requested by the Integrated NursingService Lead or Director of Clinical Services.

Toensure that complaints are dealt with in a timely manner in accordance withhospice policy.

To maintain accurate records of all care provided.

Toact as advocate for the child whenappropriate, maintain confidentiality.

ToMaintain clear and identified professional boundaries at all times

ToReport any equipment, maintenance or safety issues to the Facilities team andnurse in charge, ensuring that all Haven House property and equipment is welllooked after and maintained.

To carry out any other reasonable duty as requested bythe Integrated Nursing Service Lead or Director of Clinical Services

Other duties

Topromote and live the Haven House values of Compassionate, Professional,Respectful and Safe.

Towork with colleagues across the hospice as part of the Haven House One Teamapproach.

Toconduct yourself in line with the Haven House cultures and behaviours at alltimes, acting as an ambassador for the hospice.

Tocontribute towards a culture of continuous improvement to help drive ourservice to Outstanding.

Tooffer flexible support for the work of the organisation, with a flexibleapproach to new duties and responsibilities as needed to support our vision,mission and values.

This job descriptionis not a definitive or exhaustive list of responsibilities but identifies thekey responsibilities and tasks of the post holder. The specific objectives ofthe post holder will be subject to review as part of the individual performanceprocess.

Haven House is committed to Equal Opportunities in Employment andtherefore it is our aim to ensure that no applicant or employee receives lessfavourable treatment on grounds of gender, disability, religion, race, colour,sexual orientation, and nationality, ethnic or national origins or is placed ata disadvantage by conditions or requirements which cannot be shown to bejustifiable.

Haven House is responsible under the existing equality and diversitylegislation to ensure equality issues are promoted and you are expected to workwith Haven House to fulfil these obligations, policies and codes of goodpractice.

Employees must take reasonable care and be aware of theresponsibilities placed on them under the Health & Safety at Work Act(1974) and to ensure that agreed safety procedures are carried out to maintaina safe environment for employees, patients and visitors.

Haven House is committed to safeguarding and promoting the welfare ofchildren and young people and expects all staff to share this commitment.Employment is subject to receipt of satisfactory references and an enhanced DBScheck.

Person Specification

Qualifications

Essential

Education to GCSE or equivalent NVQ in health or social care level 3/4 or Nursery Nurse qualification or equivalent

Experience

Essential

Flexible approach to work and hours Committed to ongoing personal training & development. Competent IT skills. Understanding the importance of play. Experience of caring for babies, children or young people and their families. Multi disciplinary team working. Adaptable, being able to use skills, knowledge and experience to care for children, families based on individual needs. Ability to prioritise workload and to be flexible to changing demands. Ability to work independently (in tasks trained and assessed as competent to perform). Excellent communication, both written and oral. Excellent planning and organisational skills.

Desirable

Ability to report, collect and collate data using IT. Experience of working with young people with physical or learning disabilities. Experience of working with children with complex needs or long term ventilation. Knowledge of bereavement issues. Experience of risk assessments. Experience of using equipment such as hoists and suction machines. Awareness of legal and ethical issues affecting babies, children and young people. Understanding of current issues and best practice in childrens palliative care

Personal Qualities and behaviour

Essential

Diplomacy and advocacy skills Positive attitude, proactive, enthusiastic, flexible, innovative, and creative thinker Resilience- ability to work under stress and in stressful situations. Team Worker Flexible attitude and approach to the changing work environment. Adopt a mature approach to personal and professional boundary setting with children, young people and their families. Demonstrate honesty, integrity, care and compassion at all times. Proven track record of reliability and excellent attendance. Maintain confidentiality at all times