Global Internal Communications Manager

2 weeks ago

London, United Kingdom Turner & Townsend Full time
Job Description

As part of our Global internal communications team, you will work closely with the Global Internal Communications Lead and Global Director of Corporate Communications to deliver the Internal Communications strategy and plan, working with colleagues around the globe to ensure consistent messaging.

Current strategic areas of focus for the team are: supporting culture change across the business by embedding our Commitment to Inclusion, driving employee advocacy and corporate pride through great storytelling and evolving our internal communications channels enabling us to measure our impact more effectively.

This role will business partner effectively with our Business Services teams (HR, IT, Digital, Corporate Responsibility, Risk) to deliver internal communications that engage our people around key initiatives that form part of the company’s Vision 2025 strategy. The role line manages our Global Internal Communications Executive and will also involve working closely with our external communications, digital marketing and content and campaigns teams to deliver a consistent brand experience to our people. 

Content, campaigns and planning

  • Support the Global Internal Communcations Lead to develop and deliver the strategic IC plan aligned with overall business objectives.  
  • Business partner with our Business Services teams (HR, IT, Digital, Corporate Responsibility, Risk) to deliver key messages and internal communications that engage our people around strategic business initiatives.
  • Manage and deliver the IC calendar each year, working closely with Business Services’ teams and our regional colleagues in different global market to ensure key dates and awareness campaigns (such as World Mental Health Day, Earth Day and our Global Games) are coordinated and delivered with impact.
  • Support our communications colleagues around the world with best practice internal communications, to ensure our messaging and campaigns are cascaded effectively and consistently. Provide toolkits, templates, guidance and advice as needed.

Channel Management

  • Oversee management of our global monthly newsletter T2, continually evolving the editorial direction and ensuring it acts as a key driver of strategic messages and stories to all our colleagues. 
  • Drive engagement with Viva Engage within the business, supporting community development and positioning it as the ‘go-to’ place for peer-to-peer communication, while supporting senior leaders on how to use the platform effectively.
  • Work closely with the Knowledge Management team, who own and manage our SharePoint intranet, to keep our global homepage fresh and engaging and ensure timely, relevant news content is published on the intranet and amplified across other channels. 

Qualifications

Skills required

  • Experience in producing impactful, compelling global communications that drive brand advocacy and corporate pride for a diverse internal audience, including non-office-based colleagues and colleagues, based around the world.
  • Significant experience in internal campaign management, executing against campaign plans and delivering on time and on budget.
  • A journalistic understanding of good content with excellent copywriting and storytelling skills, with demonstrable experience in simplifying complex topics to create clear and persuasive copy.
  • A passion for people-centric communications, communicating diversity and inclusion initiatives working closely with HR teams.
  • Experience in effectively managing relationships with creative agencies to deliver fresh, new ideas while working to tight budgets.  
  • Familiarity with the MS Office 365 suite, particularly community management and content amplification across Viva Engage. 
  • Line management experience preferred.  
  • Experience of using email platforms such as Poppulo and/or Staffbase would be desirable

Behaviours

  • Inclusive, collaborative, always treating others with care and respect; and looking to bring out the best in others.
  • Comfortable communicating with multiple audiences globally and working closely with other teams in the business towards a common goal.
  • Resilient and adaptable, able to work effectively in an environment where priorities and goalposts can often change.
  • High-energy, positive attitude, welcoming challenges and looking to make change happen.
  • Curious mindset, eager to keep learning.


Additional Information

Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change.

We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects work-life balance. 

Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.

#LI-SM

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Join our social media conversations for more information about Turner & Townsend and our exciting future projects: 

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It is strictly against Turner & Townsend policy for candidates to pay any fee in relation to our recruitment process. No recruitment agency working with Turner & Townsend will ask candidates to pay a fee at any time. 

Any unsolicited resumes/CVs submitted through our website or to Turner & Townsend personal e-mail accounts, are considered property of Turner & Townsend and are not subject to payment of agency fees. In order to be an authorised Recruitment Agency/Search Firm for Turner & Townsend, there must be a formal written agreement in place and the agency must be invited, by the Recruitment Team, to submit candidates for review. 

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