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Front of House Team Leader

2 months ago

Cheltenham, United Kingdom Butcombe Brewing Co. Full time
Front of House Team Leader - Cheltenham

We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that 'wow' our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.


We are looking for a front of house supervisor to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift.


Located just outside Cheltenham in the village of Prestbury, the newly refurbished Royal Oak is a historic 16th century pub, full of traditional charm and original features, and the closest pub to Cheltenham Racecourse.

Expect log fires, a cosy dining room, dog-friendly snug bar and spacious beer garden, with delicious, seasonal pub food on the menu and award-winning craft beer and real ale behind the bar.

Our private function room 'The Pavilion' is available to hire for all kinds of special occasions and events, from birthdays and weddings, to community meetings and corporate away-days.

What's in it for you?

  • The chance to work for an award-winning business. We have won multiple high profile awards over the last few years at the prestigious National Publican Awards including Best Food and Premium Food Offer and Best Managed Pub Co (2024). You will be working with some of the most talented people in the industry.
  • Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more
  • The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development, giving you independence to drive your pub to success and implement your own ideas - the bigger the better
  • A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
  • Access to industry leading training and development. We offer bespoke training plans as part of our 'Pillars of Progression' programme.
  • We offer additional support and coaching from our operations team and talented managers.
  • You will work closely with some of the best locally sourced food and drink produce, including our own, award-winning beer
  • We will back with you the tools you need to do a great job and have invested significantly in our properties.
  • The buzz that comes with team parties, events, training courses, great suppliers and some of the industry's best team rewards, discounts and benefits (including 50% off food on shift).
  • A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.