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Front of House Team Member
3 months ago
Overview:
We are seeking a Front of House Team Member to join our restaurant team. As a Front of House Team Member, you will play a crucial role in providing excellent guest service and ensuring a positive dining experience for our customers. This is an opportunity to work in a fast-paced, dynamic environment and be part of a dedicated team.
**Responsibilities**:
- Greet and welcome guests with a friendly and professional demeanor
- Take customer orders accurately and efficiently
- Provide menu recommendations and answer any questions about the food and beverages
- Serve food and beverages to guests in a timely manner
- Ensure tables are clean and properly set up for the next guests
- Handle guest inquiries, concerns, and complaints with professionalism and resolve issues promptly
- Upsell menu items and promote special offers to enhance the guest experience
- Collaborate with kitchen staff to ensure timely delivery of food orders
- Process payments accurately using POS systems
- Maintain cleanliness and organization of the dining area
**Skills**:
- Previous experience in food preparation, restaurant, or hospitality industry is preferred but not required
- Basic math skills for handling payments and making change
- Strong communication skills to interact effectively with guests and team members
- Excellent time management skills to handle multiple tasks efficiently
- Ability to work well under pressure in a fast-paced environment
- A passion for providing exceptional guest service
- Culinary knowledge is a plus
Pay: £11.44 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Discounted or free food
- On-site parking
Schedule:
- 8 hour shift
**Experience**:
- Hospitality: 1 year (preferred)
- Bartending: 1 year (preferred)
Work Location: In person
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