Front of House

5 months ago


Cheltenham, United Kingdom Hyde House Hotel Full time

**Position: Front of House Assistant**

**Responsibilities include**:

- Taking pride and care for the appearance of the venue.
- Answering the telephone and making calls to potential clients in a polite and courteous manner.
- To have good product knowledge of the facilities and services.
- Hosting show rounds, guests, and suppliers.
- Overseeing the 20-bedrooms on site, including guest check-ins and check-out.
- Working to event and office procedures
- Checking in guests and work on our hotel booking system
- Having good knowledge of, and working to, the planning checklist always
- To handle any guest complaints / concerns diligently, rapidly, and professionally.
- Attending training sessions and meetings when required, including offsite.
- To have clear understanding of the back office administrative procedures to ensure efficient and clear communication to guests and our business partners.
- Understanding emergency protocol for the venue and adhering to Health & Safety procedures.
- Working closely with the team in following up all enquiries, chasing deposits, terms and conditions, bedroom allocations and provisional bookings.
- Working with couples on their journey to create planning documents used by the Events Team to execute a 5* event.
- Occasional operational duties.

**Key Skills**:

- Experience with working on Guestline or a similar reservations system
- Exceptional customer service.
- Pride and care in presentation and excellent attention to detail.
- Exceptional written and verbal communication.
- Ability to work flexibly across all aspects of events, including weekends and evenings.

**Compensation**:

- Training opportunities
- £24,000 - £26,000 per annum

**Job Types**: Full-time, Part-time
Part-time hours: 40 per week

**Salary**: £24,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Cheltenham, GL54 1FA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (required)
- customer service: 1 year (required)

Work Location: In person


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