Lab Product Owner
1 week ago
Description
JOB TITLE: Lab Product Owner - Financial Wellbeing
LOCATION: Chester
HOURS: Full time
WORKING PATTERN: Hybrid, 40% (or two days per week) in one of our office hubs listed above
About this opportunity
Do you want to be part of a team who are truly making a difference and passionate about a working environment that embraces diversity, inclusivity and cares deeply about their people? Us too
In Financial Wellbeing (within our Consumer Lending division), we provide customers with simple, flexible, and sustainable ways to manage their financial difficulties, to help them be more financially resilient. This team, now more than ever, plays a crucial role in ensuring we support all our customers, both in their good times and when they are experiencing challenges.
We’re looking for a Product Owner to join our team. Leading the Recoveries and Application Management Lab, you’ll join a high performing, customer focused team, encouraging an innovative approach from the beginning to help customers when they need us most.
Inclusivity will be key to your success, crafting a compelling vision and environment for a team of Product Owners, Engineers and Designers to thrive. You'll need to build strong internal and external networks to deepen our understanding of customers in financial difficulty and shape the future agenda.
About us
Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming workspaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
Key responsibilities for the role
Supports development of Platform or Lab Objectives and Key Results (OKRs) and provides product performance and benefits realisation data.
Inputs into business 4YOP, customer plan and tech roadmap as required
Defines and prioritises Platform epics, features and stories which support Product strategy
Shapes the overall Product Vision and owns the product roadmap
What you’ll need
Product Ownership Experience - Accountable for platform backlog through leading cross functional teams to deliver simple and complex tech changes to its products. Ensures quality performance and innovation to deliver successful products.
Stakeholder Management - Manages internal and external stakeholder expectations and business sponsorship, quickly establishing credibility and fostering trust and ongoing collaboration. Anticipates and mitigates conflict and shapes collaborator views to gain long-term commitment to current and potential future change.
Customer Centricity - Promotes value of customer outcomes with team and peers and ensures work efforts achieve these. Anticipates customer’s needs and uses customer input and steer to present targeted, integrated, and outcome-focused solutions and opportunities.
Leadership & Culture - Uses situational judgement and experience to advise on a broad range of cultural topics (e.g., ethical leadership and accountability), using strategies such as deep listening to ensure the colleagues of the Bank are engaged. Understands the importance of change management in this space and works with the appropriate function to facilitate this.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
A generous pension contribution of up to 15%
An annual bonus award, subject to Group performance
Share schemes including free shares
Benefits you can adapt to your lifestyle, such as discounted shopping
30 days’ holiday, with bank holidays on top
A range of wellbeing initiatives and generous parental leave policies
Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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