Resettlement Support Officer

1 month ago


Cheshire, United Kingdom Cheshire West and Chester Council Full time

An exciting opportunity has arisen in the Refugee & Asylum Seeker team for the role of Resettlement Officer. Providing support to those within refugee resettlement schemes that are operational in the borough. Cheshire West and Chester Council is a Borough of Sanctuary, we are committed to welcoming refugees from conflict zones in different parts of the world. 

Cheshire West and Chester Council is a place where everyone can Thrive – through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

Cheshire West & Chester Council’s Refugee & Asylum Seeker (RAS) team has been established to oversee the refugee resettlement schemes that are operational in the borough including Homes for Ukraine Scheme, Afghan Citizens Resettlement Scheme, Afghan Relocations and Assistance Policy and Asylum Seeker Dispersal. The RAS team has specific responsibility to support the integration of refugees and asylum seekers in the borough, aligning it’s work with the Council’s aspiration of becoming a Council of Sanctuary, providing resettlement and integration support by assisting households and individuals to achieve positive outcomes and prevent homelessness. The RAS team provide individual support plans to each household or family, which include advice, support and signposting for resettled refugees and asylum seekers with complex needs to help them adjust to life in the UK, ensuring existing services and mainstream provision are accessed and to promote and establish community links. 

As a Resettlement Officer, you will play a crucial role in supporting the successful integration of migrants and refugees into the local community. You will work closely with individuals and families, providing advice and guidance on a range of resettlement issues including; housing, education, employment, and accessing essential services. Resettlement Officers’ complete needs assessments and develop individual support plans. Working within a multi-agency framework, you will have the skills to communicate effectively with colleagues, other professionals and clients ensuring that there is a coordinated response of support. You will need to be a strong communicator with a good understanding of the core social welfare enquiry areas of welfare benefits, money advice, housing, employment, family, and immigration. You will have experience in delivering advice and support to vulnerable people in the community and a good understanding of safeguarding.

The post will join the recently established team of officers delivering an excellent service working closely with the Home Office and partners. 

Experience supporting and assessing vulnerable people is preferred, Experience working with asylum seekers and refugees would be beneficial.

It is essential that you: 

Experience of working with vulnerable people, assessing need, and documenting support.  Experience of working within a multi-agency framework  Effective communication skills and possess excellent time management skills.  Understanding of immigration and Refugee Resettlement programmes.  Working knowledge of Microsoft Office packages.  Good knowledge of Data Protection/Confidentiality, safeguarding policies, and procedures such as Child Protection, Safeguarding Adults and MARAC.  Have a flexible approach and able to work across the borough of Cheshire West and Chester 
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